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Online Grocery FAQs

Delivery and collection basics
Ordering online
Collecting your order and delivery issues
Whoosh
Bag-free deliveries
Payment issues and information
Clubcard Prices, vouchers and eCoupons
Technical issues with registering or ordering
Managing my account
eCDNs – electronic customer delivery notes
Alcohol rules and regulations in Scotland and Wales
Oban islands orders
Ratings and reviews
Accessibility

Whoosh

Minimum spend and charges for Whoosh
What to expect when you place an order with Whoosh
Out of stock items
Returning items
There's a problem with my order
Using my Clubcard with Whoosh
I'm not home for my delivery
Proof of your Whoosh delivery