Our delivery partners work hard to deliver your order as soon as possible, however delays sometimes happen because of bad weather, unexpectedly heavy traffic or issues with delivery vehicles. If this happens, you can track your order status via the Tesco app or website. At times, we may need to suspend the Whoosh service if there are adverse weather conditions. This is to keep our delivery colleagues safe.

If the delivery takes longer than 90 minutes to arrive and it is not already showing on its way, it will be cancelled and you will be automatically refunded. This should be with you in the next 3-5 working days and will be made to the card you paid with. A notification of the cancellation will be sent to you via email.

If you’re not home when we arrive, we’ll try to contact you. If we can’t get hold of you, we’ll return your order to your local store and refund you.

For any problems, please contact Tesco Customer Services.