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Online Grocery FAQs

Delivery and collection basics

Ordering online

Collecting your order and delivery issues

Bag-free deliveries

Payment issues and information

Clubcard Prices, vouchers and eCoupons

Technical issues with ordering

eCDNs – electronic customer delivery notes

Alcohol rules and regulations in Scotland and Wales

Oban islands orders

Meal Planner

Getting started

Introducing the Meal Planner

Why it's called a beta

Being selected for the beta

Availability of the Meal Planner

Accessing the Meal Planner for selected customers

How you'll know if you have the Meal Planner

Using the Meal Planner for the first time

Choosing to use the Meal Planner

Opting out of the Meal Planner

I have access but someone I know doesn’t

Requesting to be added to the beta

Using the Meal Planner

AI and the environment

Changes to the Meal Planner over time

Knowing what you already have at home

Adding items to your basket

Creating your own recipes

Using the Meal Planner in-store

Using the Meal Planner without placing an online order

Using the Meal Planner for free

How the Meal Planner works

Preferences, dietary needs and AI recommendations

Mistakes the Meal Planner can make

The Meal Planner is showing something I can’t eat

Setting and changing preferences

Dietary preferences and allergies

Privacy and data

The Meal Planner and environmental responsibility

Remembering things I tell the Meal Planner

Health information and marketing

Information the Meal Planner knows about you

How data is stored when using the Meal Planner

How Meal Planner and Tesco uses your data

Using 'remembered' information

Problems, feedback and support

Reporting a problem with the Meal Planner

Sharing ideas and feedback