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Online Grocery FAQs

Delivery and collection basics
Ordering online
Collecting your order and delivery issues
Whoosh
Bag-free deliveries
Marketplace
Payment issues and information
Clubcard Prices, vouchers and eCoupons
Technical issues with ordering
eCDNs – electronic customer delivery notes
Alcohol rules and regulations in Scotland and Wales
Oban islands orders
Ratings and reviews
Accessibility

Clubcard Prices, vouchers and eCoupons

My eCoupon or voucher isn’t working
Using vouchers on the website or app
I forgot to use my vouchers when shopping online
Clubcard Prices not showing in my basket at checkout