With Whoosh deliveries, you can’t change or cancel your order after you've checked out.

We'll select the most appropriate store to fulfil your order, based on current capacity. The range of products you can shop from may vary, depending on where your order is being picked from.

We use delivery partners to deliver your order. After you’ve placed your order, you can check the Tesco app or the groceries home page to see delivery updates. You’ll be given a time frame when you book your slot. You'll also be able to track your order via text notifications from our delivery partners. Depending on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll be sent a link via text to keep track of your order.

If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives, or razors) proof of age will be requested if the person receiving the goods looks under 25. The courier will then scan your proof of age ID to record your date of birth and deliver the goods. If the person receiving the goods looks over 25, only date of birth will be requested. Whoosh delivery partners securely process and store certain information (such as date of birth, ID type, and expiry date) for as long as necessary, and in any event for no longer than 1 year. For full details of how we handle your personal data, please see our Customer Privacy Notice.

Licensing requirements will not allow us to leave any alcohol with you if we believe you are intoxicated.

Although we’re removing non-essential bags from online orders, for health and safety reasons we’ll continue to use red plastic bags for meat, fish and some household cleaning products. This helps to keep these products separate from the rest of your shopping.

If you need to change your address, you can do this on the book a slot page before you book your Whoosh slot.