Help for hidden disabilities
Customers with ‘hidden’ conditions such as autism, diabetes, hearing loss or multiple sclerosis often need a little extra help in-store
The sunflower lanyard is now available in all stores to customers who may have a hidden disability. By wearing one, our colleagues will know that you may appreciate a bit of help.
How to get a sunflower lanyard
Simply pick one up in a participating store. Just ask at the customer service desk in larger stores, or at the checkout in smaller ones. The lanyards are free and you don’t need to provide proof of a disability.
Changing Places toilets
We now have 100 stores across the UK which have Changing Places toilets. These are enhanced disabled toilet facilities that are larger than a normal disabled toilet and include an adult changing bench, hoist and privacy screen.
What to expect when you’re in a store
If you’re wearing the lanyard, our colleagues should recognise it and understand that you have a hidden disability and that you may need a little extra help or time. However, they will not know what your particular disability is, or what challenges and issues you may face. If you have specific requirements, please ask one of our colleagues for help.
Other ways we can help
Booking specific help in advance
For specific needs or an accompanied shop, please contact the store’s customer service desk to book help before your shopping trip.
Shopping aids for people with autism
Facilities for the hard of hearing
Look for signs with the ‘hearing loop ear’ symbol. This is where induction loops are available. Hearing dogs and guide dogs are welcome in our stores.
*We reserve the right to discontinue sunflower lanyard distribution at any time.