What can we help you with?

Online grocery shopping

Find out about deliveries, refunds, returns, order tracking and updating your details

Grocery questions answered

Need to know more about your order, updating personal details or getting a refund? We've answered your most-asked questions.

Grocery information

Waiting for your order?

Need to know when your shopping's arriving? Find out how to get accurate delivery updates on our groceries page.

Go to groceries

Problem with your order?

Call 0800 323 4040* if you need to speak to us about an order you placed online.

Mon-Sat: 7am-11pm

Sun: 10am-10pm

Need to message us?

You can send us a WhatsApp message using 0800 917 7403 from your mobile phone.

Mon-Sat: 7am-11pm

Sun: 10am-10pm

Shopping in-store

Find your nearest store, opening hours, facilities and services.

In-store questions answered

Find answers to your commonly asked questions or download the Tesco Grocery & Clubcard app to check in-store stock and make your shopping list

See our in-store FAQ Download the App

Store locator

Check all your local store information on our easy to use store locator. Look up opening hours, find available facilities, learn about charitable activity and much more.

Find your nearest store

Problem with an item purchased in-store?

You can return items to your local store or take a look at our returns policy and refunds info. Alternatively, you can call 0800 505 555*

Mon-Sat: 8am-8pm

Sun: 9am-6pm

Need to message us?

You can send us a WhatsApp message using 0800 917 7403 from your mobile phone.

Mon-Fri: 7am-10pm

Sat-Sun: 7am-9pm

Clubcard and Clubcard Plus

Find out how to update your details and download our app. Plus search our most-asked questions to find out how Clubcard works.

Clubcard questions answered

Want to know how Clubcard works? We've answered your most-asked questions. Plus, find out how to update your details.

Clubcard information

Download the app

Our Tesco Grocery & Clubcard app makes managing your Clubcard easy. You can use it to collect Clubcard points, get Clubcard Prices, and turn points into vouchers to use on a shop or with our Reward Partners.

Download app

Lost or damaged Clubcard?

Order a replacement or get a digital Clubcard through our app. Simply scan your phone at the checkout to receive Clubcard Prices.

Get a new Clubcard

Need more Clubcard help?

Call us on 0800 591 688.

Mon-Fri: 8am-8pm

Sat: 9am-6pm

You can send us a WhatsApp message using 0800 9177 403 from your mobile phone.

Mon-Fri: 7am-11pm

Sat: 7am-9pm

Electrical product information

Need information on an electrical item you’ve bought from us?

Take a look at our electrical product FAQs for answers to our most-asked questions

Electrical product FAQs

Need to return an electrical product?

Take a look at our returns policy for information about how to return an electrical product

Returns policy

Need more help with your electrical product?

If you’ve not been able to find the help you need in our FAQs, please call us on 0800 323 4060, Monday–Saturday, 9am-5pm

Further help

Come here for information on Tesco Bank, Mobile and much more.

Tesco Bank

For help with Tesco Bank

Contact Tesco Bank

Tesco Mobile

For help with Tesco Mobile

Contact Tesco Mobile Responding to COVID-19

Tesco Pay+

For help with Tesco Pay+

Contact Tesco Pay+

All contact made to and from customers via the Customer Service Centres may be recorded for training and quality purposes.

* 0800 numbers are free to call from all landlines and mobiles