What is Delivery Saver? Delivery Saver is our paid subscription service, designed to help you reduce the cost of home deliveries and collection. Once you sign up, you won't pay for each Home Delivery, nor Click+Collect slot (minimum basket spend charges still apply). Instead, you’ll pay a monthly subscription fee which’ll allow you one delivery or collection per day, if your plan is valid. What types of plans are available? We have 3 plans, explained below. For more information, visit our Delivery Saver homepage (https://www.tesco.com/deliverysaver): • Anytime plan - deliveries and collections at any time, including same-day. This includes priority access to Christmas and Easter slots. Excludes Whoosh. • Off Peak plan - deliveries from 3pm onwards, any day. Plus, collections at any time, including same-day collections. This excludes Whoosh, and priority access to Christmas and Easter slots. • Click+Collect plan - collections at any time, including same-day. Plus, priority access to Christmas and Easter collection slots only. If your chosen plan includes priority access to Christmas and Easter slots, we can't guarantee slot availability. But priority access will give you the best opportunity to book the slot you want, before our seasonal slots become available to everyone. Please remember, deliveries and collections are unavailable on Christmas Day and Boxing Day. Are there any basket or ordering rules? For larger grocery Home Delivery at final checkout your Tesco grocery order will need to total £50 or more for home deliveries and £25 for Click+Collect. Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend, you will be charged a minimum basket charge of £5. For Whoosh delivery at final checkout of your order there are no basket limitations however if your basket is less than or equal to a total of £15 you will be charged an additional £2 surcharge fee. Whoosh orders are excluded from the Anytime Delivery plan, Off peak Delivery plan and Click and Collect plan. How do I sign up? Just go to our home page and click 'sign up'. Once you’re signed up, you can start placing orders straight away, without paying an additional delivery charge. Just as long as your order meets any minimum spend requirements. Can I use any credit or debit card to sign up? You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign-ups using Visa Electron or Maestro cards. How much could I save? That depends how often you shop, but with our Delivery Saver guarantee you'll never miss out. If you spend more on a plan than you would've done on Tesco grocery deliveries, we'll email you an eCoupon with the difference within 21 days of your plan ending. Our Delivery Saver guarantee excludes spend on Marketplace products. How many deliveries can I have? Once you’re signed up, you can have a delivery every day your plan is valid if you wish, as long as it’s no more than once a day and there are slots available. Just choose the day and time you want from the available slots. Can I get my groceries delivered to different addresses? Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it’s no more than one grocery delivery per day in total. Can I book multiple orders? Yes you can for Grocery Home shopping Delivery or Collection slots. Head to ‘My orders’ and select the order you would like to amend. Just remember to check out your order to confirm changes. You can also book a Whoosh delivery by clicking ‘book a Whoosh slot’. Can I book a Flexi-Saver slot? Yes, you can book a Flexi-Saver slot with your chosen plan; delivery charges are applied in the same way as your plan benefit. For example, if you're an Off Peak Delivery Saver customer, Flexi-Saver slots that start from or after 3pm will be free. So, the earliest Flexi-saver slot that you can book without needing to pay a delivery charge is 3-7pm. If you're on the Click+Collect plan and want to book a Flexi-Saver slot, you'll have to pay the regular Flexi-Saver slot fee. Once I'm signed up, how quickly can I start using Delivery Saver? Right away on any new orders. You can even use it on Tesco grocery orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery. Will I earn Clubcard points on my subscription? Yes, for every whole pound you spend on your Delivery Saver Plan, you will earn one point. Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up? Yes, you can use your vouchers towards a Delivery Saver plan. When you exchange your Clubcard vouchers, your Delivery Saver Reward Partner codes will be worth the same value as your voucher. Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver code which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash. Just make sure you apply your Reward Partner code before your renewal date. Also, before you exchange your voucher for a Delivery Saver code, check the price of your plan on the My Plan page. If you wish to change to a different plan, you can check the price on our Delivery Saver homepage. Codes that exceed the price of your plan by £1.50 won’t be accepted. If the code is more than the value of your plan, you’ll lose any amount that is over the price of your plan. If you’re on a monthly payment, the value of your Reward Partner code will be divided evenly to discount your payment each month. If I no longer want my plan, can I cancel? Yes, you can cancel your plan within 14 days of the start of the subscription period. See the terms and conditions (https://www.tesco.com/zones/delivery-saver-terms-and-conditions) for more details. About Whoosh Whoosh orders are excluded from the Anytime Delivery plan, Off peak Delivery plan and Click and Collect plan. Whoosh is our rapid delivery service – we’ll aim to deliver from our store to your door within 60 minutes. You can choose from a range of popular products, including fresh food, Meal Deals, everyday must-haves, baby essentials, household products, and much more. Plus, if you've shopped with Tesco before, you can also shop from "My favourites". When you make an online order, we show your basket total as a guide price. This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese. After you’ve placed your order, just check the Tesco Grocery & Clubcard app or the groceries home page to see your delivery updates. You will then see an estimate of when your delivery will be arriving. Estimated delivery times will vary based on your store and location. As Whoosh orders are delivered within 60 minutes, you can’t change or cancel your order after you've checked out.
What will happen to my orders when I move to a new plan or cancel my plan? Any orders you've placed will continue to be included in your plan until the date your plan is cancelled If you're on an Any Day plan and move to an Off Peak delivery or Click+Collect plan, you may be charged a fee, if the order is after your renewal date and outside of your new plan's free delivery/collection times. For example, the Off Peak delivery plan includes free deliveries for slots after 3pm. So, if you move to this plan but already have an order booked for before 3pm, then you'll be charged a delivery fee for that order. What will happen to my eCoupons when moving to one of the new plans? If you've applied your eCoupon ahead of moving to a new plan, it'll be automatically transferred. To use an eCoupon, you must apply it before your renewal date. If your eCoupon is less than the value of your plan, then you can use additional eCoupons to make up any difference in value. Otherwise, the remainder of the plan price will be taken from the payment card we have on record for you. Please check to make sure your payment card details are up to date. If your eCoupon is for more than the value of your plan, you'll lose any value that is over the price of your chosen renewal plan. If your eCoupon is more than £1.50 over your new plan price, the eCoupon could be rejected and you may be charged in full from your payment card. If you have trouble redeeming your eCoupon or would like to know more, please contact us on 0800 323 4040*. Or send us a message via 0800 917 7403 or wa.me/448009177403 from mobile devices. We're available Monday-Friday, 7am-11pm, and Saturday-Sunday, 7am-9pm. When can I move to a new plan? You can move when your plan is coming up for renewal. We'll move you onto the new plan that most closely matches your existing plan and suits your needs. If you're not happy with the plan we've chosen, you can go to the My Plan page (https://www.tesco.com/deliverysaver/manage) to see your options and easily pick a different plan. If I don't like the new plan, can I cancel? Yes, you can cancel your plan within 14 days of the start of the subscription period. See the terms and conditions (https://www.tesco.com/zones/delivery-saver-terms-and-conditions) for more details. What will happen to the Delivery Saver Guarantee? There'll be no change to our Delivery Saver Guarantee. If you didn't save enough with your plan, we'll refund you within 21 days. See the terms and conditions (https://www.tesco.com/zones/delivery-saver-terms-and-conditions) for more details What will happen if I don't want to move to a new plan? If you don't want to move to a new plan, simply cancel your automatic renewal on the My Plan page (https://www.tesco.com/deliverysaver/manage). Your subscription will be cancelled automatically after your renewal date. You can re-subscribe at any time to one of our new plans.
Charges for same-day orders Same-day collections are free on Anytime, Off Peak and Click+Collect plans, and same-day Home Deliveries are free on the Anytime delivery plan only. If you’re on the Off Peak delivery or Anytime Click+Collect plan, you’ll have to pay full same-day delivery charges. Whoosh orders are excluded from Anytime, Off Peak and Click+Collect Delivery Saver plans. If you joined before 28 June 2022 and you’re on Midweek or Any day plan, there’s a £2 charge per order if you book a same-day delivery or same-day Click+Collect slot. Am I guaranteed a Same-day slot? Delivery slots are subject to availability and all customers have the same opportunity to choose from the slots available.
Will my Delivery Saver plan automatically renew? You can cancel within 14 days of starting or renewing a paid plan. Once your plan renews, you also have a 14-day cooling off period in which you can cancel the plan at any time. If you haven't placed an order in this time, we'll provide you with a refund. If you've paid for your Delivery Saver plan with a coupon, you can use another coupon to pay for the renewal. Otherwise, we'll take the renewal amount from the payment card you have registered with us. You also have the option to stop automatic renewal. If you choose this, your plan will come to an end when your contract finishes. Visit your My Plan page (https://www.tesco.com/deliverysaver/manage), scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. Remember, if you don't save at the end of the plan, you'll receive an eCoupon with the difference. I have already signed up to Delivery Saver, can I change which plan I am on? Yes, you can choose a new Delivery Saver plan by visiting your My Plan page (https://www.tesco.com/deliverysaver/manage), scrolling down to the 'Your renewal' section, selecting 'Change renewal plan' and following the steps. This change will take effect at the end of your current plan. Can I cancel my Delivery Saver plan? You can cancel within 14 days of starting or renewing a paid plan. If you haven't placed an order in this time, we'll provide you with a refund. You can also cancel at any time if there's a material change to the terms and conditions of your plan. You also have the option to turn off automatic renewal of your plan. Visit your My Plan page (https://www.tesco.com/deliverysaver/manage), scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please contact us for details (https://www.tesco.com/help/contact). Remember, if you don't save on Delivery Saver at the end of the plan, we'll give you an eCoupon with the difference.
What is the Delivery Saver Guarantee? This guarantee relates to your grocery deliveries. It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference (https://www.tesco.com/groceries/zone/general-terms-and-conditions#6-coupon-terms-and-conditions). We'll email your eCoupon to you within 21 days of the end of your Delivery Saver plan.
If you can't find the information you need here, get in touch with the relevant customer service team on our contact us page (https://www.tesco.com/help/contact).