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Help - How to shop

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  • bulletHow do I navigate the site to find Wines?

    In the main navigation you can find the wine store section. Here, you can find products by firstly focussing on the department name at the top of the page. E.g. All Wines. A list of options will appear for you to choose from .E.g. Drink Type or country.You can then select the option you wish to look at e.g. Red Wines, and all the Red Wines will appear in a list for you to choose from. You can even narrow this list down by choosing one of several options above the Wines like 'price per bottle'. The new, filtered list will then display for you.
  • bulletHow do I search for a product?

    To find a product, simply type in the name of the product you are looking for in the search area labelled 'I'm looking for', and we will display the nearest matching products or suggest alternatives. The system will not recognise a circumflex letter, i.e. 'Château' will only search using the letters 'ch', however 'chateau' will show the complete list of Château's sold by Tesco Wine by the case.
  • bulletHow do I add products to my basket?

    You can view products in detail by focussing on the product name or image. Summary details of your chosen Wine will display. The details will disappear when you focus away from the box. Selecting the product name, will make the product details appear on a new page. Here, there are more details such as expert opinion, background and reviews information.To add a product to your basket at any time, just type the quantity you want to add, then press Add to basket.
  • bulletHow do I see different sized baskets?

    You can click the 'View full basket' button at the bottom of the basket and full details of your basket will display. You can view and amend any of the details in your basket like quantity, Clubcard Points, savings and price details will display at the bottom of the basket area.
  • bulletHow do I checkout?

    When you have finished your shop just select the checkout button in the basket area. Check your delivery address details, and choose your preferred method of delivery. If you have chosen a premium delivery, you can select the date and time you want your ordered delivered, and select save this slot. In your order summary, you can add any delivery instructions. You can still amend any of the details in your basket like quantity, and review your pricing details and savings, then select 'proceed to payment'. Fill in your payment details and select 'order confirmation'. Then put your feet up and relax.
  • bulletWhat are the minimum order quantities?

    Our minimum order quantity is 6 bottles of wine or champagne.
  • bulletWhat are my delivery options?

  • bulletHow do I amend the products in my basket?

    You can increase, decrease or remove a product at any time from the basket area before payment has been taken. After this point, it is not possible to amend your order, we would need to cancel the original order and place a new one, please call 0800 323 4080.
  • bulletHow do I book a premium delivery slot?

    You can book a premium delivery slot which will alow you to choose what time you want your order to be delivered. When you checkout and select premium delivery, you will be given a choice of times available to you in the next 3 weeks. Simply select your preferred time and make sure that someone over the age of 18 is there to receive and sign for the delivery.
  • bulletHow do I register?

    If you are a new customer, you will need to register before you can make any purchases by clicking on the 'Sign in/Register' link at the top of the home page, and entering your details in 'New Customers Register Here'. Existing customers can simply login as normal. As a new customer you will be asked to provide your Clubcard number, however don't worry if you don't have one, a Clubcard number will automatically be given to you when you register and this will enable you to shop online and immediately start collecting points.
  • bulletHow do I see special offers?

    You can go to our special offers section and view all of our latest special offers from the main navigation.
  • bulletHow many cases can I order?

    You must fulfil the minimum order requirements before you can checkout. Wine and Champagne can only be purchased with a minimum of 6 bottles.
  • bulletHow do I order to a different address?

    You can have wine delivered to an alternative address as long as we cover the area.

    Once you have added the products you wish to purchase to your basket, click on the 'Checkout wine' button.

    Here you will have the option to 'Add new address', click on this button and fill in the new address.

    Once you have completed this, follow the on screen prompts to complete your order.

  • bulletFurther information about How to shop

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