Help and FAQs

Find answers to your most-asked questions and more
Online Grocery FAQs

Information on how to shop with us online, problems registering your account, deliveries and costs, and more

In-store FAQs

About our stores, lost property, in-store facilities, about our products and availability, using the app, and more

Clubcard FAQs

How to join Clubcard, using your account, Clubcard Prices and points, vouchers and coupons, reward partners, and more

Tesco Petrol Filling Station FAQs

Where to find Tesco filling stations, fuel costs and how to pay, facilities, getting help at stations, and more

Mobile product FAQs

Ordering a SIM-free or pay as you go phone, amending an order, stock queries, and more

Return and refund FAQs

Returning items in-store and online, your legal rights, how we’ll refund you, and more

Find the answers to all your questions on Tesco Mobile here

Read Tesco Mobile FAQs

Do you have a question about Tesco Bank? You can find help here

Read Tesco Bank FAQs

Other information

Tesco careers

Explore our opportunities to get on. A place for everyone.

Corporate and investor relations

Find out the latest with Tesco PLC.

Contact us

Need more help? Visit our contact page.

Latest from Tesco

Change to Tesco Clubcard Reward Partner scheme from 14 June 2023Updated: 22 March 2023

From 14 June 2023, when you exchange your Tesco Clubcard vouchers...

Collecting Clubcard points on Tesco fuel is changingUpdated: 22 March 2023

From 14 June 2023, the number of Tesco Clubcard points you collect...

Tesco Clubcard Pay+ customers: collecting Tesco Clubcard points on Tesco fuel is changingUpdated: 22 March 2023

Using your Tesco Clubcard Pay+ card to collect points and/or...

Popular questions

Availability of products

Our Tesco Grocery & Clubcard app now allows you to check...

Store facilities information

Our store locator is a useful tool which can show you the following...

Checking and updating my details in my Clubcard account

To update any of your personal details, sign in to your Tesco...

Booking a delivery or Click+Collect slot

When you select ‘Book a delivery slot’, you’ll be shown available...

Product complaints

If any of our products fall below the high quality you’d expect,...