In order to get a refund you first need to have raised a Return Request in your Tesco account. To find the returns requirements and instructions for your product, please contact your seller or read the relevant FAQ: Marketplace Returns Promise.
Getting your refund
Once your return reaches the seller and they have authorised the refund, your refund will be processed within 3–5 working days to your original payment card.
You might not get a full refund if the item has been used or handled beyond what’s needed to check its look, feel, and function.
Refunding delivery charges
• In most cases, standard delivery charges are refunded if you return the item within 14 days of purchase.
• If you paid for express delivery, you’ll only be refunded the standard delivery charge.
Having trouble with your refund?
In order to get a refund you must have raised a return request with the seller. If your return is not accepted and the seller can’t refund you, they’ll let you know why.
If you need more help:
• Contact the seller first
• If you still need support, contact us and we’ll do our best to help
• If you’re unable to resolve the issue, you can take your complaint to Alternative Dispute Resolution (ADR), such as Consumer Arbitration, an approved ADR provider.
The legal bits
Our refund policy is in addition to and does not affect your legal rights to return faulty products after the period covered by our Marketplace Promise.