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Tesco Wine by the Case will be closing on 8 October 2018.

FAQs

What is Tesco Wine by the Case?

Tesco Wine by the Case is our online shop where you can buy cases of wine. You can shop at Tesco Wine by the Case until 8 October 2018.

What is changing?

On 8 October 2018, we'll be closing the Tesco Wine by the Case website and cases of wine will no longer be available. We'll continue to offer a great choice of wines on our groceries website as well as in-store.

Can I still buy wine online at Tesco?

Yes, you can choose from a wide selection of single bottles of wine on our groceries website.

When will I have to stop ordering through Tesco Wine by the Case?

The last day you can place an order is 8 October 2018, while stocks last.

What happens if a case of wine is out of stock – will more cases come in before the closure?

If a case of wine goes out of stock, this probably means it has sold out and we are unlikely to get any more.

Can I still use my coupons or vouchers?

Any coupons or vouchers for Wine by the Case can be used until the website closes on 8 October 2018. This is subject to the coupon and voucher terms and conditions, and any other specific conditions you were given when you received the coupon or voucher.

What does this mean for my Delivery Saver plan?

As the Wine by the Case website will no longer be running, this means that from 8 October 2018, we won't be able to offer Wine by the Case deliveries as part of Delivery Saver. But you'll still continue to enjoy great benefits, including:

  • Free grocery deliveries*
  • Free Click+Collect deliveries*
  • Priority access to prime delivery slots at Christmas and Easter

*When you meet the minimum spend requirements.

Bulk buy policy

To help maintain the availability of our products, customers may be limited to ordering a maximum number of items. Large orders may also have limited delivery options. If you request premium delivery for a large order, it may need to be delivered on multiple vans, so we won’t be able to guarantee delivery within your requested 2 hour time slot (please see the Help section of the Wine by the Case website for information on delivery).

Delivery

We'll contact you to let you know if we are having any problems getting an item to you on time. See our delivery information page to find out more.

Delivery options will be displayed at checkout and someone over 18 will need to sign for the delivery.

If no one over 18 is at the address when the delivery is attempted, the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if we have to return to make a delivery, a further charge may need to be paid.

Alternatively, on placing an order, you may be able to give instructions explaining where you would like your item to be left if no one is present at the time of delivery, such as with a neighbour. We also use third party delivery companies which may, at their discretion, leave your items in a safe place if no one is there at the time of delivery. In these circumstances, the delivery company will put a card through your letter box explaining where it has left the item.

What should I do if my order doesn't arrive?

Please contact our Customer Service team on 0800 323 4080† or 0330 123 4080††.

Cancelling an order before or after the closure

You have the right to cancel your order up to 30 days after receiving it by contacting our Customer Service team on 0800 323 4080† or 0330 123 4080††.

If the order has not been dispatched, we'll cancel it and refund the payment**. If the order has been dispatched and we are unable to stop the delivery, you can refuse to sign for the delivery so that it is returned to us and we will refund you**. Alternatively, if you have already received the delivery, please see our returns policy.

Please note that you may not always be able to cancel just part of an order. If this is the case, our team will explain this to you.

**In accordance with our refund policy below.

Refund policy

If you are entitled to a refund, we will refund you in one of the following ways:

  • If you paid by payment card, we will refund you on the payment card.
  • If you paid by gift card, we will refund you on your payment card or send you a cheque.
  • If you paid by Clubcard voucher, we will refund you on your payment card, send you a cheque or give you the equivalent in Clubcard points.

In the event of a refund, all Clubcard points received for the purchase of a refunded item will be removed from your Clubcard account.

We will also refund the delivery charge if you return all items of your order at the same time.

Returns

Please see our existing returns policy for information.

Where can I find my order history?

You can find your order history under 'My Account' on the main Tesco website.

Still need help?

Even though Tesco Wine by the Case is closing, we're still here to help.

Contact our Customer Service team on 0800 323 4080† or 0330 123 4080††, Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm.

†0800 numbers are free from BT landlines.

††03 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They will also be included as part of any inclusive call minutes provided by your phone operator.