Online Grocery FAQs Clubcard FAQs F&F Clothing online FAQs Tesco account FAQs In-store FAQs Tesco Petrol Filling Station FAQs Return and refund FAQs Tesco Mobile FAQs Tesco Bank FAQs Tesco Insurance FAQs Tesco Travel Money FAQs

Online Grocery FAQs

Delivery and collection basics

Ordering online

Collecting your order and delivery issues

Bag-free deliveries

Payment issues and information

Clubcard Prices, vouchers and eCoupons

Technical issues with ordering

eCDNs – electronic customer delivery notes

Alcohol rules and regulations in Scotland and Wales

Oban islands orders

Marketplace

Ordering on Marketplace

Why Marketplace and grocery orders are separate

Minimum spend with Marketplace

Why Tesco takes payment for Marketplace orders

Cancelling or changing orders

Tracking my order and delivery updates

How Marketplace partners get in touch

Cancelled and removed products in Marketplace orders

Communicating with Marketplace partners

Getting a VAT receipt from Marketplace

Using Clubcard on Marketplace

Collecting Clubcard points on Marketplace

Using Clubcard vouchers on Marketplace orders

Getting my vouchers refunded if I return a Marketplace item

Delivery of Marketplace orders

How Marketplace delivery works

Delivery options and charges

Damaged or missing products

Getting help with Marketplace orders

Updating my delivery details

Can I collect my Marketplace order?

Using Delivery Saver on Marketplace

Marketplace returns and refunds

Our Marketplace return promise

Getting my refund

My request to return for a refund has been declined by the partner