Frequently asked questions

The Basics

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery and Wine by the Case orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. This will not incur a delivery charge, as long as you reach the minimum spend level for the Tesco website you are ordering from. You can do that once a day, every day, as long as your plan is valid. The more you shop, the more you save on delivery charges.

Are there any basket or ordering rules?

For groceries, at final checkout your order will need to total £40 or more, whereas Wine by the Case only requires you to place an order for a case of wine (6 bottles). Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend levels, you will be charged a minimum basket charge.

How do I sign up?

Just go to our home page choose the plan that suits you best, then click to buy. Once you're signed up, you can start placing orders straight away, without paying an additional delivery charge, as long as your order meets any minimum spend requirements.

Can I use any credit or debit card to sign up?

You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign-ups using Visa Electron or Maestro cards.

How much could I save?

That depends how often you shop, and how much you usually pay for delivery. You can see a breakdown of all the savings you can make on our home page.

How many deliveries can I have?

Once you're signed up, you can have a delivery every day your plan is valid if you wish, as long as it's no more than once a day and there are slots available. Just choose the day and time you want from the available slots.

Can I get my groceries delivered to different addresses?

Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it's no more than one grocery delivery per day in total.

Is there a minimum spend?

For groceries, at final checkout your order will need to total £40 or more, whereas Wine by the Case only requires you to place an order for a case of wine (6 bottles). Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery.

Once I'm signed up, how quickly can I start using Delivery Saver?

Right away on any new orders. You can even use it on orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.

Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up?

Yes, since Delivery Saver is now staying as one of our Reward Partners, you can continue to use your vouchers towards a Delivery Saver plan. You'll even save more than before, as the value of the Clubcard vouchers you use towards a plan has now changed from 2x to 3x. Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver coupon which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash.

Same-day delivery changes

Changes to same-day delivery charges

Giving you great benefits is always top of our list. That's why we introduced our same-day delivery service, offering it free to Delivery Saver customers for a limited time. To make sure we can continue to give you the best service possible, we'll be starting to charge for same-day deliveries and same-day Click+Collect. The cost will be £2 per same-day order. This will apply for new customers starting from 21 August and for existing customers, it will apply from your next renewal date after 28 August.

I use same-day deliveries a lot, what should I do?

We have launched a Same-day plan, which will be perfect for you.

What is the Same-day plan?

Our new Same-day plan means you can get your deliveries any day of the week – even on the day you order. With this plan, there are no extra charges for same-day deliveries, just order by 1pm for delivery after 7pm (subject to slot availability).

Is the Same-day plan available to everyone?

Unfortunately, we are unable to offer same-day deliveries or same-day Click+Collect in a few areas, so the Same-day plan will not be available if you live in one of the following postcodes:

BN6, BN7, BN8, FK20, HS1, HS2, HS3, HS4, HS5, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV10, IV11, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV4, IV54, IV6, IV7, IV8, IV9, KW1, KW10, KW11, KW12, KW13, KW14, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA43, PA45, PA46, PA47, PA49, PA62, PA63, PA64, PA66, PA68, PA69, PA70, PA71, PA73, PA74, PA77, PA78, PA80, PH31, PH33, PH34, PH36, PH49, PH50, ZE1, ZE2, ZE3.

Or Click and Collect from one of the following stores:

Broadford, Portree A, Portree B, Portree C, Ullapool, Skyeways, Uig Village Hall, Torridon Inn, Dundonnell Hotel, Newbury, Didcot, Kinlochbervie Hotel, Wick, Pembury, Gillingham Dobbies, Rickmansworth, Ruislip Park Way, Beckenham Elmers End, Penge Croydon Road, Ewell Esso, Sidcup.

Other locations may be affected subject to availability.

Can I upgrade my current plan to the Same-day plan?

Yes, you can upgrade to our new plan from 21 August. To upgrade, just visit My Plan, sign in and select 'Change renewal plan'. You'll be automatically moved onto the new plan when it's time to renew.

I'm new to Delivery Saver – does this affect my free trial?

New Delivery Saver customers can still enjoy a free trial which includes free same-day deliveries and same-day Click+Collect. You can then choose to upgrade to the Same-day plan from 21 August.

I'm currently on a paid plan – do I have to start paying for same-day deliveries?

You can continue to enjoy free same-day deliveries and same-day Click+Collect with a Midweek or Any day plan, until it is renewed on or after 28 August. If you renew your current plan on or after 28 August, an extra £2 charge will be added to every same-day order you make. Alternatively, you can choose to upgrade to the Same-day plan and have same-day deliveries and same-day Click+Collect as part of your plan.

If I have a Same-day plan, will I be able to amend all my orders on the same day as my delivery?

For same-day orders, you can make changes right up until 1pm on the day of delivery. For any other order, from 13 August, the cut-off time for amendments for all customers will be 11.45pm the night before delivery.

Plan Renewal / Cancellation

Will my Delivery Saver plan automatically renew?

Yes it will. Unless you let us know you'd like to cancel, your plan will automatically renew. We'll send you a reminder on email 7 days before your renewal payment is taken. You can stop the renewal at any time by calling customer services on 0800 323 4048 or by doing this online at My Plan. Or if you change your mind after renewal, you can still cancel for up to 14 days afterwards, and we will send you a refund. Just call our customer services team on 0800 323 4048 or send us a completed cancellation form.

I have already signed up to Delivery Saver, can I change which plan I am on?

If you wish to change which Delivery Saver plan you are on e.g. move from a 'Midweek' plan to an 'Any day' plan you can choose to change plan by visiting your 'My Plan' page, clicking on "Change Plan" and selecting which plan you wish to change to. The change will take effect at the end of your current plan.

Can I cancel my Delivery Saver plan?

If you decide Delivery Saver isn't for you, you can cancel or opt out when your plan is up for renewal. If you change your mind after renewal, you can still cancel for up to 14 days afterwards, and we will send you a refund. You can also cancel at any time if there is a material change to the terms and conditions of your plan. Just call our customer services team on 0800 323 4048 or send us a completed cancellation form.

Free month's trial

What is the free trial?

The trial allows you to try Delivery Saver for a month, for free. The Delivery Saver trial means you can shop and get free deliveries or Click+Collect, 7 days a week on Tesco groceries and Wine by the Case.

How long does the free trial last?

The trial is a month long after which you will automatically move on to a paid plan of your choice. You will be asked to select this plan when you sign up for the free trial however if you change your mind you can switch or cancel your plan any time during your free trial.

What do I get as part of my trial?

Free unlimited delivery and Click+Collect on grocery orders of £40 or more (limited to one delivery a day).

Free next-day delivery on Wine by the Case orders (where a case of wine (6 bottles) is ordered). Your delivery of groceries will begin as soon as you begin your trial. For free delivery of Wine by the Case, you'll need an eCoupon code which we'll email to you within 2 days of your trial being activated.

Who is entitled to a free trial?

All customers new to Delivery Saver are entitled to a free trial.

I am already a Delivery Saver customer, so can I get a free trial?

The free trial is only available to new Delivery Saver customers. As a Delivery Saver customer you already save money on your deliveries and the more you shop the more you save.

How do I sign up?

Just go to our home page, select start your free trial then follow the simple instructions to start your trial. You will be asked to enter payment details, but you will not be charged at this point.

Why do I have to enter my payment details?

To make sure you have no interruption to your delivery service, we take your payment details up front so that you can automatically move on to the paid plan you selected on sign up after your free trial. If you decide that you would like a different plan or would like to cancel the plan, you can do so at any time during your free trial through My Plan or by calling our customer services team on 0800 323 4048.

Can I switch the paid plan I selected to move on to after my trial?

In My Plan you can change the plan you wish to switch to after your free trial.

Can I cancel my trial plan?

You can cancel your plan anytime during your free trial through My Plan or by calling our customer service team. You will still get the full month of Delivery Saver free as part of the trial. If you change your mind, you can also undo the cancellation through My Plan or by calling our customer services team on 0800 323 4048.

What happens at the end of the trial?

That's up to you. You can choose to sign up for a full plan or you can simply go back to paying a delivery charge each time you order. We'll be in touch shortly before your month of free deliveries ends to remind you of your options.

*Terms & Conditions apply. Please read these for further details

Delivery Saver Guarantee

What is the Delivery Saver Guarantee?

This guarantee relates to your grocery deliveries. It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference. We'll email your eCoupon to you within 21 days of the end of your Delivery Saver plan.

Contact us

I have a question that is not answered here, how can I find the answer?

If you have a comment / question that is not answered in our FAQ you can submit it here, or alternatively please call our UK based customer service centre on 0800 323 4048.