What is Delivery Saver? Delivery Saver is our paid subscription service, designed to help you reduce the cost of home deliveries and collection. Once you sign up, you won't pay for each Home Delivery, nor Click+Collect slot (minimum basket spend charges still apply). Instead, you’ll pay a monthly subscription fee which’ll allow you one delivery or collection per day, if your plan is valid. What types of plans are available? We have 3 plans, explained below. For more information, visit our Delivery Saver homepage (https://www.tesco.com/deliverysaver): • Anytime plan - deliveries and collections at any time, including same-day. This includes priority access to Christmas and Easter slots. Excludes Whoosh unless Tesco has offered Whoosh as a promotional benefit. • Off Peak plan - deliveries from 3pm onwards, any day. Plus, collections at any time, including same-day collections. This excludes Whoosh, and priority access to Christmas and Easter slots. • Click+Collect plan - collections at any time, including same-day. Plus, priority access to Christmas and Easter collection slots only. If your chosen plan includes priority access to Christmas and Easter slots, we can't guarantee slot availability. But priority access will give you the best opportunity to book the slot you want, before our seasonal slots become available to everyone. Please remember, deliveries and collections are unavailable on Christmas Day and Boxing Day. What is the Whoosh limited-time offer? For a limited time, eligible customers with an Anytime Delivery Saver plan can receive £0 delivery fees on eligible Whoosh orders over £25, subject to the eligibility criteria, availability, and dates set out below. The benefit will be applied automatically to Whoosh orders over £25, up to and including 11 January 2027. After this date, free Whoosh delivery will no longer be included as part of an Anytime Delivery Saver plan unless Tesco tells you otherwise. This benefit is available to: • Existing Anytime Delivery Saver customers; and • New customers who sign up for a new Anytime Delivery Saver plan between 14 September 2026 and 18 October 2026 Whoosh baskets over £25 and meeting the order criteria will qualify for £0 delivery fees. Baskets below £25 will not qualify for £0 delivery fee. Additionally, baskets under £15 will incur a minimum basket charge of £2.50. Offer subject to Whoosh availability within your area. Whoosh item pricing is specific to Whoosh. The Whoosh Terms & Conditions continue to apply. Are there any basket or ordering rules? Orders placed under your active membership and meeting the qualifying order criteria will not be charged a delivery fee, however a minimum basket charge of £5 will apply for Click+Collect orders under £25 and home delivery orders under £50. We don’t apply a minimum basket charge if substitutions or unavailable items take your order below the minimum spend. For Whoosh deliveries there is a minimum basket criteria. Baskets over £25 will not be charged a delivery fee. However, if your basket is less than or equal to a total of £15 you will be charged £2.99 delivery fee. Whoosh orders are only included as a promotional benefit to Anytime Delivery plans for customers who accessed the promotion. Off peak Delivery plan and Click and Collect plan exclude Whoosh. How do I sign up? Just go to our home page and click 'sign up'. Once you’re signed up, you can start placing orders straight away, without paying an additional delivery charge. Just as long as your orders meets the qualifying order criteria. Once I'm signed up, how quickly can I start using Delivery Saver? Right away on any new orders. You can even use it on Tesco grocery orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery. Can I use any credit or debit card to sign up? You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately, we are unable to accept sign-ups using Visa Electron or Maestro cards. How much could I save? That depends how often you shop, but with our Delivery Saver guarantee you'll never miss out. If you spend more on a plan than you would've done on Tesco grocery deliveries, we'll email you an eCoupon with the difference within 21 days of your plan ending. Our Delivery Saver guarantee excludes spend on Marketplace products.
How many deliveries can I have? Once you’re signed up, you can have one free a delivery or collection every day whilst your plan is valid active, as long as it’s no more than once a day and there are slots available. You can book up to 4 weeks in advance, choosing from the available slots. If you have access to free Whoosh deliveries in your Anytime plan, there is not daily limit to Whoosh deliveries. Subject to availability and the applicable Whoosh terms. We request customers to avoid misusing this service, and if we suspect you are sharing your account, we may suspend your account in accordance with our general terms & conditions. Whoosh orders won’t count towards your Home Delivery or collection daily allowance. Can I get my groceries delivered to different addresses? Yes. There is no restriction on the number of different addresses you can have orders delivered to, as long as it’s no more than one grocery delivery per day in total. Can I book multiple orders? Yes. You can for Grocery Home shopping Delivery or Collection slots. Head to ‘My orders’ and choose the order you would like to amend. Just remember to check out your order to confirm changes. You can also book a Whoosh delivery by clicking ‘book a Whoosh slot’. Can I book a Flexi-Saver slot? Yes, you can book a Flexi-Saver slot with your chosen plan; delivery charges are applied in the same way as your plan benefit. For example, if you're an Off Peak Delivery Saver customer, Flexi-Saver slots that start from or after 3pm will be free. So, the earliest Flexi-saver slot that you can book without needing to pay a delivery charge is 3-7pm. If you're on the Click+Collect plan and want to book a Flexi-Saver slot, you'll have to pay the regular Flexi-Saver slot fee.
Will I earn Clubcard points on my subscription? Yes. You’ll get 1 Clubcard point for every £1 you spend on your Delivery Saver plan. Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up? Yes, you can use your vouchers towards a Delivery Saver plan. When you exchange your Clubcard vouchers, your Delivery Saver Reward Partner codes will be worth the same value as your voucher. Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver code which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash. Just make sure you apply your Reward Partner code before your renewal date. Also, before you exchange your voucher for a Delivery Saver code, check the price of your plan on the My Plan page. If you wish to change to a different plan, you can check the price on our Delivery Saver homepage. Codes that exceed the price of your plan by £1.50 won’t be accepted. If the code is more than the value of your plan, you’ll lose any amount that is over the price of your plan. If you’re on a monthly payment, the value of your Reward Partner code will be divided evenly to discount your payment each month.
What will happen to my orders when I move to a new plan or cancel my plan? Any orders you've placed will continue to be included in your plan until the date your plan is cancelled If you're on an Anytime plan and move to an Off Peak delivery or Click+Collect plan, you may be charged a fee, if the order is after your renewal date and outside of your new plan's free delivery/collection times. For example, the Off Peak delivery plan includes free deliveries for slots after 3pm. So, if you move to this plan but already have an order booked for before 3pm, then you'll be charged a delivery fee for that order. What will happen to my eCoupons when moving to one of the new plans? If you've applied your eCoupon ahead of moving to a new plan, it'll be automatically transferred. To use an eCoupon, you must apply it before your renewal date. If your eCoupon is less than the value of your plan, then you can use additional eCoupons to make up any difference in value. Otherwise, the remainder of the plan price will be taken from the payment card we have on record for you. Please check to make sure your payment card details are up to date. If your eCoupon is for more than the value of your plan, you'll lose any value that is over the price of your chosen renewal plan. If your eCoupon is more than £1.50 over your new plan price, the eCoupon could be rejected and you may be charged in full from your payment card. If you have trouble redeeming your eCoupon or would like to know more, please contact us on 0800 323 4040*. Or send us a message via 0800 917 7403 or wa.me/448009177403 from mobile devices. We're available Monday-Friday, 7am-11pm, and Saturday-Sunday, 7am-9pm. When can I move to a new plan? You can move when your plan is coming up for renewal. If I don't like the new plan, can I cancel? Yes, you can cancel your plan within 14 days of the start of the subscription period. See the terms and conditions (https://www.tesco.com/zones/delivery-saver-terms-and-conditions) for more details. What will happen to the Delivery Saver Guarantee? There'll be no change to our Delivery Saver Guarantee. If you didn't save enough with your plan, we'll refund you within 21 days. See the terms and conditions (https://www.tesco.com/zones/delivery-saver-terms-and-conditions) for more details What will happen if I don't want to move to a new plan? If you don't want to move to a new plan, simply cancel your automatic renewal on the My Plan page (https://www.tesco.com/deliverysaver/manage). Your subscription will be cancelled automatically after your renewal date. You can re-subscribe at any time to one of our new plans.
Charges for same-day orders Same-day collections are free on Anytime, Off Peak and Click+Collect plans, and same-day Home Deliveries are free on the Anytime delivery plan only. If you’re on the Off Peak or Click+Collect plans, you’ll have to pay full same-day delivery charges. Same-day deliveries are different to Whoosh rapid deliveries which are not included in any of our plans unless Tesco tells you otherwise. Am I guaranteed a Same-day slot? Delivery slots are subject to availability and all customers have the same opportunity to choose from the slots available. If you have access to free Whoosh deliveries in your plan, you can try using Whoosh if home delivery same-day slots are not available. Find out more about Whoosh: https://www.tesco.com/shop/en-GB/zone/whoosh
Will my Delivery Saver plan automatically renew? Plans are set up to auto-renew at the end of your cycle, however you can cancel within 14 days of starting or renewing a paid plan. Once your plan renews, you also have a 14-day cooling off period in which you can cancel the plan at any time. If you haven't placed an order in this time, we'll provide you with a refund. If you've paid for your Delivery Saver plan with a coupon, you can use another coupon to pay for the renewal. Otherwise, we'll take the renewal amount from the payment card you have registered with us. You also have the option to stop automatic renewal. If you choose this, your plan will come to an end when your contract finishes. Visit your My Plan page (https://www.tesco.com/deliverysaver/manage), scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. Remember, if you don't save at the end of the plan, you'll receive an eCoupon with the difference. You can find more information in Delivery Saver Terms and Conditions I was part of the promotion and have free Whoosh deliveries included in my plan, what will happen when my plan is coming to an end? Whoosh delivery is provided as a promotional benefit and will end on 11 January 2027, irrespective of the start date, payment method or remaining term of your Anytime Delivery Saver plan. After this date, free Whoosh deliveries will no longer be included in your unless Tesco tells you otherwise. All other applicable Anytime Delivery Saver benefits will continue in line with your subscription terms I have already signed up to Delivery Saver, can I change which plan I am on? Yes, you can choose a new Delivery Saver plan by visiting your My Plan page (https://www.tesco.com/deliverysaver/manage), scrolling down to the 'Your renewal' section, selecting 'Change renewal plan' and following the steps. This change will take effect at the end of your current plan. Can I cancel my Delivery Saver plan? You can cancel within 14 days of starting or renewing a paid plan. If you haven't placed an order in this time, we'll provide you with a refund. You can also cancel at any time if there's a material change to the terms and conditions of your plan. You also have the option to turn off automatic renewal of your plan. Visit your My Plan page (https://www.tesco.com/deliverysaver/manage), scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please contact us for details (https://www.tesco.com/help/contact). Remember, if you don't save on Delivery Saver at the end of the plan, we'll give you an eCoupon with the difference.
What is the Delivery Saver Guarantee? This guarantee relates to your grocery deliveries. It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a Tesco e-Coupon which you can use to buy products from tesco.com/groceries only. We will email you this e-Coupon within 21 days of the end of the contract period. Our Delivery Saver guarantee excludes spend on Marketplace products.
If you can't find the information you need here, get in touch with the relevant customer service team on our contact us page (https://www.tesco.com/help/contact).