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Tesco groceries help and FAQs

    • We’re making the following changes to support customers that may be elderly, more vulnerable or self-isolating:

      • To help free up more grocery home shopping delivery slots for these customers, we’re encouraging those who usually shop online to choose Click+Collect or to prioritise shopping in-store, where possible.
      • We’ve introduced a priority shopping hour every Monday, Wednesday and Friday between 9am–10am for our more vulnerable and elderly customers. We’re asking other customers to respect this and not to go to stores at this time.
      • If you’re vulnerable, disabled or elderly, the driver can still bring your shopping inside if you ask, but they won’t be able to enter your home if you’re currently self-isolating.

      The UK Government has supplied us with a list of customers in England, Wales, Scotland and Northern Ireland who are the most vulnerable, and we’re opening up priority slots for these customers. We’ve emailed Tesco customers on this list to let them know that they have access to priority slots.

      Tesco customers who aren’t on the UK Government’s list can ask to access the priority slots by calling 0800 917 7359.

    • Please call us on 0800 917 7359 and our team will sort this out for you.

    • We’d really appreciate it if you could help by doing the following:

      • Buy only what you need, so that more people have access to essential groceries.
      • If it’s possible for you to shop safely in-store, rather than online, please do so. This helps to free up online slots for the more vulnerable customers.

      In our large stores (Extras, Superstores and Metros), we have dedicated hours for our vulnerable and elderly customers, and for NHS workers and Tesco colleagues, who might otherwise find it difficult to do their shopping. If you’re not in one of these groups, please avoid visiting our stores at these times:

      • Monday, Wednesday and Friday mornings, 9am–10am, for vulnerable and elderly customers.
      • Tuesday and Thursday mornings, 9am–10am, and Sunday mornings, one hour before store opening, for NHS workers and Tesco colleagues.
    • As you’d expect, there’s currently a high demand for online deliveries and we’re working at full capacity.

      We’ve increased our home delivery and Click+Collect capacity from 660,000 slots to around 1.3m slots, and are continuing to look at ways to increase this.

      To help us pick more orders, stores with an online grocery operation will open their doors a little later – from 8am.

      The Government has asked all supermarkets to help people that they have identified as particularly vulnerable and who done’t have their own support network. We have committed to prioritise this group and will be emailing all Tesco customers who the Government has listed as vulnerable.

    • Our stores have a limited number of delivery slots which are available on a first come, first served basis. Due to recent increased customer demand, our slots are being booked up faster than normal.

      Our stores also offer Click+Collect slots which may be suitable for you if you’re still looking to place an order.

      You can book a slot in advance and add a few items to your basket to secure it; you can go back and update your order later.

    • Yes, we’ve introduced a limit of one order a week, which means you may be unable to see future delivery slots if you’ve recently made an order. This limit has enabled us to help thousands more customers secure a delivery slot and applies to all our customers, not just those with a Delivery Saver plan. Please be assured that we are not releasing slots to new customers over existing ones.

    • Due to the significant increase in demand for deliveries, and to make sure we’re able to deliver essential groceries to as many customers as possible, we’ve had to pause the option to make changes to same-day orders.

    • Our stores have a limited number of delivery slots which are available on a first come, first serve basis. Due to recent increased customer demand, our slots are being booked up faster than normal.

      Our stores also offer Click+Collect slots which may be suitable for you if you’re still looking to place an order.

      With Delivery Saver you’ll never lose out. If you spend more on your plan than you would have saved on deliveries, you’ll receive an eCoupon at the end of your plan for the value of the difference.

      Find out more

    • As our stock levels are returning to normal, we’ve removed the purchasing limits on all products in our stores, except for face coverings, which has a limit of 3 units. There’ll also still be a limit of 3 units on online orders of face coverings, antibacterial handwash, antibacterial wipes, flour, and eggs.

      We continue to encourage customers to buy only what they need, to help ensure there’s enough for everyone.

    • To make sure more people have access to everyday essentials, we’ve introduced a limit of 95 items per online order.

      As our stock levels are starting to return to normal, we’re removing purchase limits on most of our products. On some products such as toilet roll, alcohol, pasta, and hand sanitisers, we’ve kept these limits until we’re fully stocked up again

      We continue to encourage customers to buy only what they need, to help make sure there’s enough for everyone.

    • All orders are now arriving in bags. This is to keep customers and drivers safe by limiting the time our drivers have to spend on the doorstep​. You won’t be charged for any bags used.

    • If you aren't vulnerable, disabled or elderly, our delivery drivers are now following social distancing guidelines, so they’ll deliver to your doorstep while keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

      If you're vulnerable, disabled or elderly, the driver can still bring your shopping inside if you ask, but they won’t be able to enter your home if you're currently self-isolating.

    • The process may vary slightly depending on the store. When you arrive at your chosen collection point, please stay in your car. One of our colleagues will then come to greet you and let you know how you'll get your shopping.

    • Yes, we’ll deliver to customers in self-isolation. You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door, so that they can deliver safely.

      Our drivers will deliver to your doorstep while keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

    • Our drivers have been briefed on how to verify a customer’s age in this circumstance. For example, they may ask you to verify your age by showing them proof of identification, where possible, either from a distance or through a window/glass.

      Our drivers may have to remove any age-restricted products from the order and return them to store for a refund if they can’t verify your age.

    • Please be assured that we have very strict health and safety processes in place in our stores and our supply chain. We’re continuing to keep a very close eye on developments and we’re following all relevant advice from the Government.

    • We know there’s increased demand for certain products at the moment and we’re working really hard to maintain their availability to help customers. This is why we’ve kept purchase limits on these products until we’re fully stocked up again.

    • We want to make sure we’re focusing our efforts on the areas that are most in demand in our stores, and on giving customers access to the essentials. Customers are increasingly shopping for pre-packaged goods. By temporarily closing our counters, our colleagues can focus on stocking up the products that are in highest demand. Products from counters will be available again when they reopen.

    • Below you’ll find answers to the most common queries about our online groceries website.
    • We deliver to most UK residential addresses. To check whether we deliver to yours, first register with us then visit the grocery homepage and book your delivery. If, for some reason, we’re unable to come to your address, don’t worry, you can still use our Click+Collect service.
    • Your shopping can usually be delivered between 8am-11pm Monday to Friday, 9am-11pm on Saturday and 9am-10pm on Sunday. In some stores, we even offer 6am or 7am slots – visit the book a slot page to see what slots are available in your area.
      Delivery and collection options
      Delivery (standard, next day and beyond; slot length of 1 or 2 hours)
      Standard home deliveries – available 7 days a week.
      Flexi saver (next day and beyond; slot length of 4 hours)
      Our cheaper slots offer a 4-hour time window. On delivery day, you’ll receive a text confirming your allocated 1-hour time slot. Available 7 days a week.
      Click+Collect (standard, next day and beyond) (slot length of 2 hours)
      Standard Click+Collect – available 7 days a week.
    • For deliveries, the price is £4.50, or £5.50 if your shopping comes from one of our customer fulfillment centres. We call this a ‘pick, pack and deliver’ charge.

      For Click+Collect, it’s just £1.50 to cover the 'pick and pack' charge.

      To start saving on your online deliveries, why not sign up to one of our Delivery Saver plans?

      These prices listed above are exclusive of the minimum order value – learn more about this below.

    • A £4 minimum basket charge will be added to home delivery orders at checkout where the basket value is under our £40 minimum.

      You will not incur this charge if:

      • Your final basket is over the £40 minimum
      • You make changes to your order after you’ve checked out and the final basket is over the threshold
      • If any substitutions are made to your order which result in your basket dropping below the threshold

      If you have incurred the minimum basket charge, you‘ll accumulate Clubcard points and these will be added to your account when you check out. This will also apply if you have a Delivery Saver plan – learn more about this below.

      It’s all part of the (Delivery Saver) plan

      Our subscription-based delivery service reduces the cost of home deliveries for your groceries. Depending on which Delivery Saver plan you sign up to, as long as you stay above the £40 minimum threshold, orders will be delivered without charge during the times or days outlined in your chosen plan. And you can do that once per day for every day your plan is valid.

      And with the Delivery Saver Guarantee, if your plan doesn’t save you money, we’ll give you an eCoupon for the difference. For more info and to sign up, go to our Delivery Saver website.

    • We have lowered the minimum order value to £25* for Click+Collect orders in all stores. If your order is under this, you will be charged a £4 minimum basket charge.

      You will not incur this charge if:

      • Your final basket is over the threshold for your Click+Collect location
      • You make changes to your order after you’ve checked out and the final basket is over the threshold
      • If any substitutions are made to your order which result in your basket dropping below the threshold

      If you have incurred the minimum basket charge, you’ll earn Clubcard points on the charge and these will be added to your account when you check out. This will also apply if you have a Delivery Saver plan – learn more about this below.

      *From 18-24 December 2020, the minimum order value for Click+Collect will be £40 due to high demand during peak times.

    • Some recent changes have been made to keep you and our drivers safe during this time.

      If you aren't vulnerable, disabled, or elderly, our delivery drivers are now following social distancing guidelines, so they will deliver to your doorstep whilst keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

      If you are vulnerable, disabled, or elderly, the driver can still bring your shopping inside if you ask. They will not be able to enter your home if you're currently self-isolating.

      Please understand that we take the health and safety of our drivers seriously. If you need your shopping taken inside, this also won’t be possible if our drivers will be at risk of injury; for example, where delivery to your door would mean going up a few flights of stairs. Also, we can only deliver if someone over the age of 18 is there to sign for your delivery.

    • Click+Collect is a convenient way for you to pick up your groceries. Book a 2-hour collection slot at your preferred store and your groceries will be waiting for you in temperature-controlled storage. We’ll then give you an electronic delivery note to sign, as well as a physical receipt.
    • We’re trialling a new way to Click+Collect at some locations. To use this service, you’ll need a smartphone that can scan QR codes when you collect your groceries.

      For most new smartphones, you can do this with the camera app. For older phones, you may need to download a QR reader app before you collect.

      When you arrive at the collection point, there’ll be signs to let you know how to scan the QR code. This will add you to a virtual queue, letting our colleagues know that they need to bring out your grocery order.

      To make sure your phone is set up correctly, please try scanning the below QR code with your camera app. If the Tesco homepage opens or a link to tesco.com pops up, then you’re ready to go.

      If this doesn’t work, download a QR reader app from your phone’s app store and try scanning the code again. Still having issues? Pick a different Click+Collect location for our usual service.

      A QR code to test that your phone is able to read QR codes
    • When you make an online order, the total amount is shown as a ‘guide price’. This literally means how it sounds – the ‘guide price’ is only a guide, therefore it might be higher or lower than the actual bill you receive for your order.

      Here are some reasons for this:

      • Between placing your order and getting it delivered, there may be new promotions, for example, an offer on a sweetcorn multipack. This is typical of price changes that may affect the final basket total.
      • With loose fruit and veg, like grapes and mushrooms, we charge by weight, so the final price is all about the ones we pick for you.
      • Pre-packed, weighed items like meat, poultry and cheese may also vary slightly in price.
    • Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. If you’ve chosen to allow substitutions, we will offer you a suitable alternative. Your driver or our Click+Collect colleague will make it clear if you’re being offered a substitute, but if you don’t want the item, just give it back to the driver or colleague and your payment card will be refunded. We ‘price match’ our substitutions, so if we’ve offered you a more expensive product than the one you ordered, we’ll only charge you the price of the original item.

      It’s a bit different for linked-product savings, multi-buy offers and meal deals. If we’ve substituted an item with one that’s not part of the deal and is a more expensive product, the price of the deal may increase. If you don’t want to pay the extra cost, you can choose to refuse all the items picked for the deal and get a refund instead.

    • If an item is damaged, hand it back to your delivery driver who will process a refund. If you only spot this after the driver has left, you can return it to your local store. If you’ve opted for Click+Collect, you can hand the item back to a colleague, who will process a refund.
    • Delays sometimes happen due to circumstances beyond our control, for example, adverse weather conditions, unexpectedly heavy traffic or a mechanical issue with the delivery van, so we’ll call or text you about any delay as soon as we can.
    • If there’s an item missing from your delivery and no substitute has been provided, please call our Customer Service team.
  • As a response to COVID‐19 and to ensure the safety of our customers and colleagues, we reintroduced carrier bags for all online orders. However, we know how concerned many of you are about plastic – and we’re aware we have an important role to play in reducing plastic consumption. So we want to go back to removing plastic carrier bags from our online orders.

    At the checkout, we’ll now be giving you the option to choose whether you’d like to help us reduce our plastic footprint by using your own carrier bags. Or whether you’d prefer your shopping packed. You’ll be able to see this option soon – if you’re not shown it, your shopping will continue to be delivered in carrier bags or tray liners.

    • If you’ve selected to have your shopping packed, it’ll arrive in carrier bags or tray liners. A tray liner fits around the inside of the tray and has your groceries inside. Your delivery driver will remove any bulky or heavy items first, and then place the liner with the rest of your shopping on your doorstep. Please help to keep a 2-metre distance between the driver and yourself. You can then take your shopping inside. From 21 September, you’ll be charged to have your shopping packed into carrier bags or tray liners.

    • From 21 September, you’ll be charged to have your shopping packed into carrier bags or tray liners. This is in line with government guidelines on single-use bags.

    • If you’ve selected to receive your shopping without carrier bags, your groceries will be placed directly into our trays. Your delivery driver will place the trays at your doorstep while keeping a 2‐metre distance from you. You’ll then be able to unpack your shopping at your doorstep. We recommend having your own bags ready to pack into. If you’ve not got these at the door, don’t worry, there’s always time to grab them.

      For certain products, such as packaged raw meat, we’ll still need to use red hygiene bags. You can hand these back to the driver to be recycled.

      Small, loose fruit and vegetables, such as loose apples, will be put into small produce bags and placed directly into the tray. Larger produce, like melons, will be placed directly into the tray without any bag.

    • Our delivery drivers are now following social distancing guidelines, so they’ll deliver to your doorstep while keeping a 2‐metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

      If you’re vulnerable, disabled or elderly, your driver can still bring your shopping inside, but they won’t be able to enter your home if you’re currently self‐isolating.

    • We’ve included extra delivery time at the door for bagless orders. We know it takes longer and it’s a new adjustment for lots of customers, so we want you to know there’s no pressure to rush your unpacking.

      We recommend having your own bags or boxes ready at the door to pack into. If you’ve not got these at the door, don’t worry, there’s always time to grab them.

    • You can let us know ahead of your order if you have any special requirements by filling in the delivery notes box on the ‘book a slot’ page. This must be done via our website as this feature is currently not available on the app. Once you’ve added a note and checked out the order via our website, the note for that delivery address will be saved and we’ll see it every time you shop, whether by website or app.

      Some customers tell us they require more time to answer the door, would like assistance unpacking, as well as other ways we could help. Our delivery drivers are now following social distancing guidelines, so they’ll deliver to your doorstep while keeping a 2‐metre distance from you. If you’re vulnerable, disabled or elderly, your driver can still bring your shopping inside, but they won’t be able to enter your home if you’re currently self‐isolating.

    • If you’re vulnerable, disabled or elderly, your driver can still bring your shopping inside, but they won’t be able to enter your home if you’re currently self-isolating.

      If you’re not in this category or do not want the driver to enter your home, we recommend having your own bags or boxes ready at the door to pack into. If you’ve not got these at the door, don’t worry, there’s always time to grab them. You can take bulky items out separately to carry through to your kitchen.

    • Yes, we’ll deliver to customers in self‐isolation. You can let us know that you’re in self‐isolation when you order (using the delivery notes box) or let the driver know at the door, so that they can deliver safely.

      Our drivers will deliver to your doorstep while keeping a 2‐metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

    • The process may vary slightly depending on the store. When you arrive at your chosen collection point, please stay in your car. One of our colleagues will then come to greet you and let you know how you’ll get your shopping.

      If you have selected to receive your shopping without bags, we recommend having bags or boxes ready in your car to unpack your shopping into.

    • Our carrier bags are made from high density polyethylene and are recyclable. This material is recyclable within Tesco’s recycling process but not in household recycling. We’ve now reintroduced recycling at the door, so you’ll be able to return bags to your delivery driver at the point of delivery.

    • Please be assured that we have very strict health and safety processes in place in our stores and our supply chain. We’re continuing to keep a very close eye on developments and we’re following all relevant advice from the Government.

  • We want you to be able to plan your delivery day better. Get a clearer estimation of when your groceries will arrive with our new feature. Simply sign in to the groceries home page ahead of your slot on delivery day, where regular updates will be available.

    Please note, visibility of this feature is dependent on your driver’s delivery route on delivery day.

      • When you select ‘Book a delivery slot’, you’ll be shown available delivery and Click+Collect slots with the relevant delivery and Click+Collect charges.
      • Select an available slot to book your delivery or Click+Collect date and time.
      • You can order your deliveries or Click+Collect up to 3 weeks in advance.
      • Your slot will be held for 2 hours and when this is nearly up, we’ll let you know so you can extend this by a further 2 hours if needed.
    • Select ‘Checkout’ in the basket area when you’ve finished shopping, making sure your delivery address details are correct. For Click+Collect orders, there will be an option for you to select your preferred store.

      Select the ‘View full basket’ button to check or change any of the items in your basket. If you’re completing your order on our website, you can suggest suitable alternatives by selecting ‘substitutions’ in the basket area. You can’t do this on the app at the moment.

      Once you’re happy with everything, continue to checkout and payment. You’ll need to fill in your payment details and select the ‘Confirm payment’ button.

    • Once you’ve checked out, you'll receive an email, detailing all the products, quantities and guide prices in your order. The delivery driver or the Click+Collect colleague will give you a full delivery note with details of all the products you’ve bought, including substitutions and unavailable products, and can also answer most questions on product replacements.
    • View our ‘Special offers’ tab to see all the latest ones by department. In your ‘My Favourites’ section, you can also see if there are any offers on the items you’ve bought recently.
    • Favourites are the items that you’ve repeatedly bought in-store and online over the last 13 months.

      To delete an item in your favourites:

      Log into our grocery site online or via our app. Select ‘My Favourites’. Within this section, you’ll see all your favourites. Select the small box with the cross at the top right corner of the product details. Select ‘Yes’ to confirm you’d like to delete it.

      If you’ve just registered your Clubcard, please be aware that it will take 30 to 60 minutes for us to display your favourites.

      Next to your favourites is a ‘My Usuals’ tab, which shows you the items you’ve bought the most in your online shops.

    • Certain products have limits on the amount you can buy for the following reasons:

      • To ensure we have enough products available to as many of our customers as possible.
      • For legal reasons; for example, there is guidance from the Medicines & Healthcare products Regulatory Agency, as well as statutory restrictions under the Medicines Act 1968, on the sale of painkillers.
      • To protect the health and safety of our drivers and customers when delivering heavy products.
    • The largest quantity you can order will depend on the individual restrictions on each product. Unfortunately, we can’t make exceptions for one-off special occasions, as we need to make sure that there are enough products for everyone.
    • Selling large quantities in-store is at the discretion of our store colleagues. We can’t guarantee that you will be able to buy the amount you need in-store.
    • You can advise your personal shopper what to do if any of your products are unavailable and what to pick as a substitute, for example, rich tea biscuits if there aren’t any digestives. You can also express a preference in a note, such as green rather than yellow bananas.

      You can do this by selecting the ‘View full basket’ button on the right of the screen at the bottom of your basket. Select the row of the product in the ‘Substitutions’ column, then add a note.

      Your personal shopper will try their best to accommodate your preferences, however this may not be possible under certain circumstances, for example, if the substitute you prefer is not in stock.

    • For both Click+Collect and home delivery orders, you have until 11:45 PM the night before your collection or delivery to make any changes.

    • If you’re using the website, select ‘My account’ at the top of the page, followed by ‘Grocery orders’. This will display the order history for your grocery account. Here you can view orders you’re currently shopping, orders you’ve checked out, as well as cancelled orders, and ones that are awaiting delivery or collection.

      If you’re on the app, tap ‘My Account’ at the top of the page, then tap ‘Orders due for delivery’. This will display the order history for your grocery account. This page will show the orders you’re currently creating, any orders you’ve checked out (and are awaiting delivery of), plus the time slot when it’s due to be delivered. Your delivery time will be displayed on the app homepage and within the left-hand menu, under ‘My orders’. You can also view your last order from the homepage, and previous orders from the left-hand menu under ‘My orders’.

    • To make a change from the website, select the ‘My orders’ button at the top of the homepage, then select ‘My current orders’. This will take you to a list of all your orders that are in progress which can be changed. Find your order from the ‘My current orders’ section, then select ‘Make changes’ for the relevant order. Select ‘Change items in basket’. You won’t be charged for changing your order. Remember, you must check out your changed order, or you’ll receive your original order without any amends. To add Clubcard vouchers and eCoupons after you’ve checked out your order,follow these steps:

      • Find your order from the ‘My current orders’ section
      • Select ‘Make changes’
      • Select ‘Add eCoupons and vouchers’ and type the code in

      If you want to amend your order using the app, you’ll be able to access your order and make changes to it from the home screen, or from the left-hand navigation. Just find your order and select ‘Make changes.’ Please note that once you’ve checked out your order on the app, you’ll be unable to add Clubcard vouchers or eCoupons unless you go to the website.

    • The easiest way to adjust the number of items is by selecting ‘View full basket’ on the right of the screen, at the bottom of your basket. If you’re using our mobile app then just tap the basket icon in the top right-hand corner. This will display all the items you have in your basket and their quantities. Find the product you want to adjust and choose the increase (+) or decrease (-) buttons to change the amounts in your basket. Remember, it may take a moment to update the basket price.

    • If you’re cancelling on the website, select ‘My orders’ at the top of the page and then ‘Orders due for delivery’. You’ll see a list of all your orders, including Click+Collect, in progress. Find your order in ‘Orders due for delivery’, then select ‘Cancel this order’. Select ‘Yes’ to confirm.

      To make an order cancellation via the app, select ‘My orders’ from the left-hand navigation and you’ll be able to cancel your order from there.

    • Yes, as long as this is no later than 11:45pm on the night before your delivery or Click+Collect date. Selected stores can also support with changing your delivery slot up until 1pm for same-day delivery or same-day Click+Collect orders. Please check your order confirmation email for details.

      There are a couple of ways to change your delivery or Click+Collect slot:

      • You can change the slot you’ve booked while doing your online shop. Just select ‘Change your slot’ in the shopping basket on the top right of the page. If you’re using the app, tap ‘Make changes’ on the home screen, or select ‘My orders’ from the left-hand menu.
      • If you’ve already checked out and are using the website, select the ‘My orders’ button on the right-hand side of the homepage or go to 'My orders' at the top of the page. This will take you to a list of all your orders that are in progress and that can be changed. If you’re using the mobile app, you can do this from the homepage by selecting ‘Make changes’; or from the left-hand menu, under ‘My orders’, select ‘Make changes’, then ‘Change delivery slot’. Next, select a new delivery slot. Finally, tap ‘Update order and check out’ to confirm your new delivery or Click+Collect time.
    • Yes, you can. Select ‘My account’, then ‘Phone & address book’. All of your address details should be displayed. Select ‘Add new address’ and add this before selecting ‘Save address’. Your new address details will be saved in your address book. Please make sure you select the correct address from your address book menu when you check out.

      If you’re using our app, then just select ‘Add new address’ within the ‘Book a slot’ section. Enter the details required, then select ‘Use this address’. Choose a convenient delivery slot and then tap ‘Begin shopping’. If you don’t book your delivery slot before or during your shop, you’ll be prompted to at the checkout stage. However, we recommend that you do it before placing your order, to give yourself the best chance of securing a delivery slot to suit you.

      Remember, changing your delivery address or preferred Click+Collect store may mean that:

      • Your chosen delivery or Click+Collect slot is no longer available
      • Products in your shopping basket are no longer available
      • Different promotions are available to you
      • You may lose your current slot reservation on your current basket
    • We deliver our Easy Entertaining range to most locations in England, Wales and Scotland via home delivery and Click+Collect. At the moment, we are not able to deliver to I.O.M, but we’re working hard to deliver to this area.

    • Delivery depends on the products you choose, and should expect a minimum of 4 days. If you select items with different preparation times, the entire order is prepared to coincide with the longest time. So, if you want sandwiches (ready in 4 days) and a side salmon (ready in 7 days), your order will take 7 days to prepare. Each product has details of the time needed to prepare it.

      If you any questions, please call our customer service team on 0800 323 4040.

    • First and foremost, with great care and attention. Every Easy Entertaining product is individually packaged and placed in our Easy Entertaining boxes and carefully delivered to your door or Click+Collect location.

    • We deliver your Easy Entertaining products along with your regular shopping, and delivery costs depend on your chosen time and date. Our home delivery starts from £1 and Click+Collect is free on orders over £25*. And you can do your regular grocery order in the same basket as your Tesco Easy Entertaining order and they’ll be delivered together. You can also add your party drinks, snacks and party decorations. *Terms and conditions apply

    • Our canapé calculator helps you decide how much to order. The products in our Easy Entertaining range inform you of the number of pieces, which will help you to calculate your order.

      Recommended number of pieces by event:

      • Pre-dinner nibbles 4–5 per person
      • Drinks party canapés 8–10 per person
      • Buffet in place of a meal 12–15 per person

      Images featured in the Easy Entertaining zone and supporting assets are subject to creative license and may differ in production. Delivery excludes I.O.M. Selected range available in Northern Ireland. If you any questions about your order, please call our customer service team on 0800 323 4040.

    • You need to have a slot booked between the 20-24 of December, you can then start adding the Festive Food to Order range to your basket online. Just remember to check out to secure your slot and your pre-ordered products before 14 December. Also remember to check out any changes you make to your order so all your items in your basket are saved.

    • All products in the range will have the message ‘Part of the Festive Food to Order range’ above their description on the website.

    • Our Festive Food to Order products are extremely popular and are only available between the 20-24 December but we don’t want anyone to miss out.

    • If you checked out with a Festive Food to Order product before the 14 December, don’t worry because we reserved this for you. The product is only showing as unavailable because the deadline to check out Festive Food to Order products was the 14 December.

    • You can still amend other products in your order, but unless you remove the Festive Food to Order products, they won’t drop out of your basket. Make sure to check out to save your changes!

    • Search for your postcode on our store locator and choose ‘store details’ under your local store. All the food counters available in that selected store will be listed on this page.

    • Using our store locator, you can view store details which will show the available food counters in your local stores.

    • Grocery orders are picked from different stores and each store has different counters to offer. Your local store may not be the one where your order is picked from.

    • Your online order may not come from your closest local store, so even if counters are closing you may still be able to buy counter products online. In some cases, counter products will only be available for home delivery or Click+Collect from Wednesday to Saturday (inclusive) each week.

      On the days when the counters are closed, we’ll continue to offer a fantastic range of pre-packed alternatives, all at our usual great prices.

    • We select fresh products on the morning of your delivery and start picking these from 6am. The counters at the store where your order is picked will not be able to have the fresh range ready for deliveries due before 1pm.

      We do have a wide range of pre-packaged meat and fish that you can order if you need your delivery before 1pm.

    • You can pay with Visa, Mastercard, American Express, Maestro, Visa Debit, Clubcard Plus, Tesco Bank credit cards and Tesco Bank debit cards.

      We’re unable to accept Maestro cards for Delivery Saver payments. We don’t currently accept Visa Electron cards or Solo cards or Tesco Gift Cards. If you do have an Electron card, please check with your issuing bank, as they can upgrade your card to let you shop online with us. You can also put your Clubcard vouchers towards payment. Go to our Clubcard website to find out how.

      In order to help us validate your payment card, a pre-authorisation amount of £2 is reserved from your account automatically when you check out. Upon validation of this amount, checkout can continue. On the day of delivery or Click+Collect, full authorisation takes place whereby the total amount is requested from your bank and the £2 pre-authorisation request removed. The pre-authorisation reserve will return to your account within a few working days. If you cancel your order, the pre-authorisation reserve will be removed from your account within a few working days.

    • We take our privacy and security very seriously when you’re shopping with Tesco.com, whether that’s on our website or via an app on your mobile or tablet. This means we use the latest encryption techniques, featuring Secure Sockets Layer technology (‘SSL’ with Extended Validation 128bit key certificates) whenever personal or sensitive information, such as payment details, passes from your browser over the internet to our servers. A copy of our privacy policy can be found at our Tesco privacy centre.
    • If you’re shopping via Tesco.com, you can add your Clubcard vouchers and eCoupons, even after you’ve placed your order. For details on how to add them, go to ‘How do I add/amend my order?’
    • Clubcard vouchers have a 12-digit online code, and they can be used at Tesco.com except for purchases of baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards, and gift vouchers.

      Complete your online shop as normal, then enter your 12-digit code at the checkout, when we ask you to enter your eCoupon code.

    • If you enter an eCoupon or Clubcard voucher and it isn’t accepted, you’ll receive an error message. Try the following options to resolve your issue:

      • Re-enter your Clubcard voucher/eCoupon code, making sure you’ve typed it correctly.
      • Check that the dates of the Clubcard voucher/eCoupon are still valid.
      • Does your eCoupon depend on you buying a certain product or spending a minimum amount of money and have you met the criteria?
      • Have you used your eCoupon the maximum number of times?
      • Check whether the eCoupon was sent directly to you, as eCoupons that are not advertised on the website are sometimes restricted and can only be used by the person they are sent to.
      • Have you entered more than one eCoupon? Some eCoupons cannot be used in the same online order as certain other eCoupons. This will be clearly indicated on your eCoupon.

      If you’re still having problems, please get in touch with our Customer Service team.

    • Clubcard Prices reward our Clubcard members with exclusive deals in-store (excluding Express stores) and online. To get Clubcard Prices, simply scan your Clubcard app or tap your Clubcard/key fob at the checkout. If you’re shopping online, you’ll have a Clubcard number on your account already, so you’ll get Clubcard Prices automatically.
    • You’ll need a Clubcard to take advantage of Clubcard Prices. You must be 18 or over to register for a Clubcard. Clubcard Prices are available in-store (excluding Express stores) and online. They are subject to availability. Prices may vary and delivery charges may apply. To qualify in-store, you must scan your Clubcard app or tap your Clubcard/key fob at the time of purchase. If you’re shopping online, you’ll get Clubcard Prices automatically.
    • You have to have a Clubcard to get Clubcard Prices. It’s easy to join and you’ll get a ton of other great benefits too! You’ll need to be 18 or over to join. You can either download the Clubcard app from your phone’s app store or sign up on the Clubcard website. Then you can start using your Clubcard straight away - just scan the app at the checkout if you’re shopping in-store. If you’ve signed up for a tesco.com account, we’ll add a Clubcard number to your account when you first check out. So you’ll get Clubcard Prices automatically online.
    • In-store, we’ll clearly mark products with a yellow Clubcard Price label; you’ll also see the regular price. For online products, we’ll show the regular price and the Clubcard Price.
    • Clubcard Prices may not show in your basket or at checkout when you shop online. But don’t worry, you’ll only pay the Clubcard Price. You’ll see the Clubcard Prices on your receipt when your shopping is delivered or collected.
    • This happens when you already have a Tesco Clubcard account with details that don’t match the ones you’re trying to register with. The existing account could be registered at an old address or in a different name. You could register without a Clubcard and, at a later date, contact Clubcard and we’ll link them together.

    • This means that you already have a Tesco account with a different email address. Try logging in with an old email address. If that doesn’t work, you could register for a new account and at a later date, contact Clubcard and we will link them together.

    • This means you already have an account with us. Simply request a password reset and that should solve it.

    • This means that we don’t have an account with that email address registered. If you think you’ve registered before, try a different email address. If that doesn’t work, you could register for a new account.
    • Please use the forgotten password link. Instructions on how to set up a new password will be sent to your registered email address. If you don’t get the email, please check your junk/spam folder. You may also need to add Tesco as a trusted sender, so our emails can reach your inbox.
    • To change your password, you’ll need to log in to your account on the website. Select ‘My account’, then select ‘Change password’'. Type in your current password, in the first field, then your new one in the next field, re-enter and select ‘Save changes’.
    • To update your personal details, you’ll need to log in to your account on the website. Select ‘My account’. Under ‘My details’, you’ll see a list of information you can view and update. Select the details you want to amend and follow the simple on-screen instructions.

      If you’re changing your home address, your new address details will be saved as your ‘home address’ in your address book. Please make sure you select the correct address from your address book menu when you check out.

      Please be aware that you cannot change a delivery address or preferred Click+Collect store when your order is already due. You’ll need to wait until the order has been delivered or is due for collection before updating these details. If you really need to change the delivery address or preferred Click+Collect store, please cancel the order within the amend cut-off time and create a new one. This isn’t as complicated as it sounds. We’ll save the cancelled order in ‘Previous orders’ in your favourites section. Find your cancelled order there, then add all the products to your new basket.

      Your Clubcard details won't automatically be updated with the changes you make here, so make sure you update your details on the Clubcard website.

    • To unsubscribe from Tesco emails, you’ll need to log in to your account on the Tesco groceries website. Select ‘My account’, then select ‘Marketing communications’ under ‘Settings’. Select the appropriate box and ‘Save changes’.
    • Minimum Unit Pricing has been implemented by the Scottish Government to reduce alcohol consumption and related harm.

      The Minimum Unit Price sets a price point below which a unit of alcohol cannot legally be sold by retailers in Scotland.

      This means in effect that some alcoholic beverages are priced higher in Scotland than elsewhere in the UK because retailers are legally required to price alcoholic beverages above the Minimum Unit threshold.

    • The Scottish Government introduced Minimum Unit Pricing into legislation to reduce alcohol-related harm. This means all retailers are legally required to follow the Minimum Unit Pricing legislation on alcohol. Wherever possible, our prices will remain competitive and we will continue to focus on offering quality products. Visit mygov.scot for more information.

    • The formula used is: price per unit of alcohol (£) x strength of alcoholic drink (ABV) x volume of alcoholic drink (L) = £. Where it is not a whole number, any calculations must be rounded up to the nearest penny, as rounding down would make it below Minimum Unit Pricing. Take a look at this Minimum Unit Pricing calculator for more details.
    • A law setting a minimum alcohol price in Wales will come into force on 2 March, under Welsh Government plans. This decision has been led by the Government, rather than any individual retailer.

      We are not currently aware of any plans to introduce Minimum Unit Pricing elsewhere in the UK.

    • For beer and cider, the decision was taken to remove large packs from the Scottish ranges because the minimum price of large packs would make them much more expensive for customers to purchase. Instead, we have introduced mid-sized packs, so the entry price is lower.
    • Some alcohol products were already priced above the minimum threshold, so no further increase was necessary to fall in line with the Minimum Unit Pricing.
    • We have only increased the prices of alcohol products that were below the Minimum Unit Pricing, as required by law. When you receive your delivery or collect your order, if you are unhappy with any price increase on top of your item’s original guide price, you may refuse the item and we'll give you a full refund for it.
    • Minimum Unit Pricing has been implemented by the Welsh Government to reduce alcohol consumption and related harm.

      The Minimum Unit Price sets a price point below which a unit of alcohol cannot legally be sold by retailers in Wales.

      Minimum Unit Pricing is now in place in both Wales and Scotland. This means that some alcoholic beverages are priced higher in those nations than elsewhere in the UK because retailers are legally required to price alcoholic beverages above the Minimum Unit Price threshold.

    • From 2 March, 2020 all retailers in Wales have to charge the Minimum Unit Price for alcohol. This means that no retailer in Wales is allowed to sell alcohol below the Minimum Unit Price.

    • The formula used is: price per unit of alcohol (£) x strength of alcoholic drink (ABV) x volume of alcoholic drink (L) = £. Where it is not a whole number, any calculations must be rounded up to the nearest penny, as rounding down would make it below Minimum Unit Pricing. More details are available on the Welsh Government website.
    • Minimum Unit Pricing rules have now been introduced by the Governments of Scotland and Wales, but we are not currently aware of any plans to introduce Minimum Unit Pricing elsewhere in the UK.

    • For beer and cider, the decision was taken to remove large packs from the Welsh ranges because the minimum price of large packs would make them much more expensive for customers to purchase. Instead, we have introduced mid-sized packs, so the entry price is lower.
    • Some alcohol products were already priced above the minimum threshold, so no further increase was necessary to fall in line with the Minimum Unit Pricing.
    • We have only increased the prices of alcohol products that were below the Minimum Unit Pricing, as required by law. When you receive your delivery or collect your order, if you are unhappy with any price increase on top of your item’s original guide price, you may refuse the item and we'll give you a full refund for it.
    • If you arrange for someone else, such as a 3rd party courier, to collect your shopping for you, we need to let you know that Tesco doesn’t accept any liability for the transport of your shopping once it’s been collected from us. By making your order and nominating a 3rd party to collect it, you’re confirming that you agree to us handing over your shopping to your named 3rd party, who will complete the onward delivery for you.

    • We’ve increased the number of dedicated collection slots for the islands of Mull, Iona, Islay, Ardnamurchan, and Jura, as we know how vital this service is for our vulnerable customers on the islands. To access these slots, there’s a slightly different process to normal, so please follow the instructions below.

      1. Go to our slot booking page and choose home delivery.
      2. We’ve reserved some slots for Oban islands postcodes. Please choose an available slot.
      3. Even though you’ve booked a home delivery slot, it will need to be collected from the Oban Tesco store. You can arrange for this to be delivered to your home in the same way as before, by separately arranging onward delivery with a 3rd party courier.
      4. Please add the courier company and the driver’s name in the delivery instructions section of the order.
      5. We’ll refund your delivery fee within 14 days of receiving the order.

      We realise this process is slightly more complicated than usual but it’s the only way we could provide the islands with dedicated slots quickly. Although, please be aware there still aren’t enough slots for all the regular shoppers on the islands. So, if you’re able to shop safely locally, we’d encourage you to do so, to allow those who are more vulnerable to use the slots.

    • You’ll have to pay the Tesco delivery charge when you make your order, but this will be refunded to you within 14 days of placing the order. You’ll need to pay the courier company delivery charge when you get your shopping from them.

    • Delete your temporary internet files and your cache. For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app.
    • If you can’t check out, you may see one of the following error messages:
      ‘Sorry, the card number you have entered is invalid’
      If you see this message, make sure you’re using a valid card type and entering the card number correctly, without spaces. Remember, Tesco doesn’t accept Visa Electron or Solo cards.
      ‘The security code on your card is invalid’
      We ask for the security number from your payment card to prevent your account being used fraudulently. On most cards, the security code is the last 3 digits printed on the signature strip. On American Express cards, the security code is 4 digits and is found on the front, in the bottom right.
      ‘The expiry date on your card is invalid’
      If your card expires at the end of the current month, it may not verify on the site. This is because it may expire before we take payment. Therefore, we won’t be able to verify your new card as it won’t be activated until your current card expires.
      ‘The issue number you supplied is invalid’
      We only need issue numbers for Maestro cards. If your card is Visa, American Express or Mastercard, please don’t enter an issue number – just leave the box blank.
      ‘There has been a problem confirming your order’
      Please try and process your order again. If this doesn’t work, refer to your browser (e.g. Internet Explorer, Google Chrome, Safari) support to delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue.
      ‘Your card has not been authorised’
      This means that there’s a problem authorising your card. We would advise you to contact your issuing bank to resolve this. If your card issuer can’t help, please refer to your browser (e.g. Internet Explorer, Google Chrome, Safari) support section. Delete your browsing history and clear any temporary internet files and cookies in case these are causing the issue.
      ‘From time to time we experience temporary problems with our systems’
      We’re not perfect, but rest assured, when there’s an issue, we’ll be working hard to fix it fast, so come back very soon.
    • The process for reviews to be published generally takes between 2 to 4 working days. Please refer to our T&Cs.

    • Reviews which aren’t following the below review guidelines will not be published:

      • Personal information: Never include home addresses, email addresses or phone numbers.
      • Any offensive or discriminatory language
      • Information about other websites or companies
      • Information about price (because prices might change over time)
      • Customer service issues – please contact our customer service team with these, they can help you more quickly

      Please also refer to the T&Cs page for content agreement between Customers and Tesco.

    • These reviews are existing customers reviews submitted on supplier websites, which may be part of a promotion. They’re recognisable from the tag 'Review from' and the brand name.

      These reviews can help you to make better informed decisions on your purchase.

    • Yes. If you’ve shared reviews on our websites, you’ll be able to see a delete link below your review.

    • We’ll delete the review from the Tesco website after 2 hours.

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