Frequently asked questions

The Basics

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. You can do that once a day, every day, as long as your plan is valid.

Are there any basket or ordering rules?

At final checkout your order will need to total £40 or more. Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend, you will be charged a minimum basket charge of £4.

How do I sign up?

Just go to our home page choose the plan that suits you best, then click to buy. Once you're signed up, you can start placing orders straight away, without paying an additional delivery charge, as long as your order meets any minimum spend requirements.

Can I use any credit or debit card to sign up?

You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign-ups using Visa Electron or Maestro cards.

How much could I save?

That depends how often you shop, and how much you usually pay for delivery. You can see a breakdown of all the savings you can make on our home page.

How many deliveries can I have?

Once you're signed up, you can have a delivery every day your plan is valid if you wish, as long as it's no more than once a day and there are slots available. Just choose the day and time you want from the available slots.

Can I get my groceries delivered to different addresses?

Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it's no more than one grocery delivery per day in total.

Once I'm signed up, how quickly can I start using Delivery Saver?

Right away on any new orders. You can even use it on orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.

Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up?

Yes, since Delivery Saver is now staying as one of our Reward Partners, you can continue to use your vouchers towards a Delivery Saver plan. You'll even save more than before, as the value of the Clubcard vouchers you use towards a plan has now changed from 2x to 3x. Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver coupon which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash.

How does my free trial work?

The trial allows you to try Delivery Saver for a month, including free same-day deliveries and free Click+Collect. After which you will automatically move on to a paid plan of your choice. You will be asked to select this plan when you sign up for the free trial. However, if you change your mind you can switch or cancel your plan any time during your free trial.

Same-day delivery changes

Changes to same-day delivery charges

Giving you great benefits is always top of our list. That's why we introduced our same-day delivery service, offering it free to Delivery Saver customers for a limited time. To make sure we can continue to give you the best service possible, we have started to charge for same-day deliveries and same-day Click+Collect. The cost will be £2 per same-day order. This will apply for new customers starting from 21 August and for existing customers, it will apply from your next renewal date after 28 August.

I use same-day deliveries a lot, what should I do?

We have launched a Same-day plan, which will be perfect for you.

What is the Same-day plan?

Our new Same-day plan means you can get your deliveries any day of the week – even on the day you order. With this plan, there are no extra charges for same-day deliveries, just order by 1pm for delivery after 7pm (subject to slot availability).

Is the Same-day plan available to everyone?

Unfortunately, we are unable to offer same-day deliveries or same-day Click+Collect in a few areas, so the Same-day plan will not be available if you live in one of the following postcodes:

BN6, BN7, BN8, EX23, EX31, EX32, EX33, EX34, EX35, EX36, FK20, HS1, HS2, HS3, HS4, HS5, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV10, IV11, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV4, IV54, IV6, IV7, IV8, IV9, KW1, KW10, KW11, KW12, KW13, KW14, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA43, PA45, PA46, PA47, PA49, PA62, PA63, PA64, PA66, PA68, PA69, PA70, PA71, PA73, PA74, PA77, PA78, PA80, PL13, PL14, PL15, PL16, PL22, PL23, PL24, PL25, PL26, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PH31, PH33, PH34, PH36, PH49, PH50, TA24, TR1, TR14, TR15, TR16, TR18, TR19, TR2, TR20, TR26, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, ZE1, ZE2, ZE3.

Or Click+Collect from one of the following stores:

Broadford, Portree A, Portree B, Portree C, Ullapool, Kyleakin, Uig Village Hall, Torridon Inn, Dundonnell Hotel, Newbury, Didcot, Kinlochbervie Hotel, Wick, Pembury, Gillingham, Rickmansworth, Ruislip Park Way, Beckenham Elmers End, Penge Croydon Road, Ewell Esso, Sidcup.

Other locations may be affected subject to availability. We are working on improving our service, so please check our availability again in a few months' time.

Am I guaranteed a same-day slot?

Being on the same-day plan has many benefits, but it doesn't guarantee you any particular delivery slot. Delivery slots are subject to availability and all customers have the same opportunity to choose from the slots available.

Can I upgrade my current plan to the Same-day plan?

Yes, you can, just visit My Plan, sign in and select 'Change renewal plan'. You'll be automatically moved onto the new plan when it's time to renew.

I'm new to Delivery Saver – does this affect my free trial?

New Delivery Saver customers can still enjoy a free trial which includes free same-day deliveries and same-day Click+Collect.

I'm currently on a paid plan – do I have to start paying for same-day deliveries?

You can continue to enjoy free same-day deliveries and same-day Click+Collect with a Midweek or Any day plan, until it is renewed. If you renew your current plan, an extra £2 charge will be added to every same-day order you make. Alternatively, you can choose to upgrade to the Same-day plan and have same-day deliveries and same-day Click+Collect as part of your plan.

Is same-day delivery available all year round?

Same-day deliveries are available Monday to Saturday.

Due to peak trading, same-day deliveries are unavailable from 19 December to 3 January inclusive and, in some areas, you will need to place same-day orders by 10am on 17 and 18 December. They are also unavailable on bank holidays and from Easter Thursday to the Tuesday after the Easter weekend inclusive. In 2019, this will be from 18 to 23 April. We may also need to temporarily stop same-day deliveries during exceptional circumstances, such as extreme weather conditions.

If I have a Same-day plan, will I be able to amend all my orders on the same day as my delivery?

For same-day orders, you can make changes right up until 1pm on the day of delivery. For any other order, from 13 August, the cut-off time for amendments for all customers will be 11.45pm the night before delivery.

Plan Renewal / Cancellation

Will my Delivery Saver plan automatically renew?

Yes. We'll remind you that your renewal is due 7 days before your renewal date by email. Once your plan renews, you also have a 14-day cooling off period in which you can cancel the plan at any time. If you haven't placed an order in this time, we'll provide you with a refund.

You also have the option to stop automatic renewal. If you chose this, your plan will come to an end when your contract finishes. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps.

Remember, if you don't save at the end of the plan, you'll receive an e-coupon with the difference.

I have already signed up to Delivery Saver, can I change which plan I am on?

Yes, you can choose a new Delivery Saver plan by visiting your My Plan page, scrolling down to the 'Your renewal' section, selecting 'Change renewal plan' and following the steps. This change will take effect at the end of your current plan.

Can I cancel my Delivery Saver plan?

You can cancel any time during your free trial or within 14 days of starting or renewing a paid plan. If you haven't placed an order in this time, we'll provide you with a refund. You can also cancel at any time if there is a material change to the terms and conditions of your plan.

You also have the option to turn off automatic renewal of your plan. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please see the 'Contact us' FAQ section for details.

Remember, if you don't save on Delivery Saver at the end of the plan, we'll give you an e-coupon with the difference.

Free month's trial

What is the free trial?

The trial allows you to try Delivery Saver for a month, for free. The Delivery Saver trial means you can shop and get free deliveries or Click+Collect, 7 days a week on Tesco groceries.

How long does the free trial last?

The trial is a month long after which you will automatically move on to a paid plan of your choice. You will be asked to select this plan when you sign up for the free trial however if you change your mind you can switch or cancel your plan any time during your free trial.

What do I get as part of my trial?

Free unlimited delivery and Click+Collect on grocery orders of £40 or more (limited to one delivery a day). Same-day orders are also included.

Your delivery of groceries will begin as soon as you begin your trial.

How do I qualify for priority access to Christmas delivery slots?

To be eligible for priority access to Christmas delivery slots, you must be on a paid plan by 24 November. If you're currently on a free 1-month trial, you can end your trial early and begin a paid plan immediately. If you're thinking of joining Delivery Saver but want to qualify for priority access, you can also switch from a free trial to a paid plan, after you have signed up.

Simply go to the My Plan page and select 'Upgrade for priority access'. From there you can change to a paid plan of your choice. You must switch by 24 November to qualify for priority access.

Who is entitled to a free trial?

All customers new to Delivery Saver are entitled to a free trial.

I am already a Delivery Saver customer, so can I get a free trial?

The free trial is only available to new Delivery Saver customers. As a Delivery Saver customer you already save money on your deliveries and the more you shop the more you save.

How do I sign up?

Just go to our home page, select start your free trial then follow the simple instructions to start your trial. You will be asked to enter payment details, but you will not be charged at this point.

Why do I have to enter my payment details?

This ensures you have no interruption to your delivery service. We take your payment details up front so that you can automatically move on to your selected paid plan you chose when signing up for your free trial. If you decide you'd like to cancel the plan at any time during your free trial, you can do this by visiting the My Plan page.

Can I switch the paid plan I selected to move on to after my trial?

In My Plan you can change the plan you wish to switch to after your free trial.

Can I cancel my trial plan?

Yes, you can cancel your free trial at any time by visiting the My Plan page. You'll still receive the full month of free Delivery Saver. If you change your mind, you can also undo the cancellation through the My Plan page.

What happens at the end of the trial?

That's up to you. You can choose to sign up for a full plan or you can simply go back to paying a delivery charge each time you order. We'll be in touch shortly before your month of free deliveries ends to remind you of your options.

Terms & Conditions apply. Please read these for further details

Delivery Saver Guarantee

What is the Delivery Saver Guarantee?

This guarantee relates to your grocery deliveries. It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference. We'll email your eCoupon to you within 21 days of the end of your Delivery Saver plan.

Contact us

I have a question that is not featured here, how can I find the answer?

If you can't find the information you need in our FAQs, please call our UK-based customer service team on 0800 323 4048 or email online@tesco.co.uk.

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