Frequently asked questions

COVID-19

What’s happening to my existing Delivery Saver plan?

In April, we suspended Delivery Saver subscription fees. We also refunded half of the fees paid for March.

From 1 July, we’ll be restarting payments for customers on existing Any day or Midweek plans. Payments will remain suspended for Same-day paid plan customers, as same-day deliveries are currently unavailable.

We’ve introduced a priority 4-week slot view, allowing Delivery Saver customers to see the 4th week of slots before everyone else. This gives you the best chance of securing a slot in advance.

I’m on a 6/12-month plan and I paid in full when the plan started, what happens to me?

Your plan will remain active and we’ll start taking payments again from 1 July. We’ve refunded your April to June payments back to your registered payment card.

I paid/part-paid for my plan using eCoupons/Clubcard vouchers, what happens to me?

Your plan will remain active and we’ll let you know when we start retaking payments. However you paid for your plan, any refunds given will be to your registered payment card.

If you paid in full using eCoupons or Clubcard vouchers and don’t have a payment card registered, you just need to update your payment details by visiting the My Plan page.

My plan renewed on Wednesday 1 April, will I be refunded?

Yes. We’ll process refunds for any Delivery Saver plan payments already taken in April.

My Delivery Saver Guarantee eCoupons are due to expire on 28 April. What if I can’t get a slot before then?

We know it’s tricky to book a slot right now. To give you more time to use your eCoupons, we’re extending the expiry date by 1 year.

The Basics

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. You can do that once a day, every day, as long as your plan is valid.

Are there any basket or ordering rules?

At final checkout your order will need to total £40 or more for home deliveries and £25 for Click+Collect. Don’t worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won’t be charged for the delivery. If your order does not meet the minimum spend, you will be charged a minimum basket charge of £4.

How do I sign up?

Just go to our home page and click 'sign up'. Once you’re signed up, you can start placing orders straight away, without paying an additional delivery charge. Just as long as your order meets any minimum spend requirements.

Can I use any credit or debit card to sign up?

You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign-ups using Visa Electron or Maestro cards.

How much could I save?

That depends how often you shop, but with our Delivery Saver guarantee you’ll never miss out. If you spend more on a plan than you would’ve done on deliveries, we’ll email you an eCoupon with the difference within 21 days of your plan ending.

How many deliveries can I have?

Once you’re signed up, you can have a delivery every day your plan is valid if you wish, as long as it’s no more than once a day and there are slots available. Just choose the day and time you want from the available slots.

I’m on a Midweek plan – when can I book a Christmas slot?

The closest date to Christmas Day that Midweek plan customers can get a free Christmas slot is Wednesday 23 December. You can still book a delivery slot outside your plan when priority access opens but you will have to pay the full slot price. Click+Collect slots will be free on any day of the week, as part of your plan.

If you’re concerned about fresh food items, you could place an order for any food that keeps in the cupboard or freezer earlier in the week and pop in-store for the final bits of fresh food and any last-minute buys closer to Christmas.

What do I need to know for Christmas 2020?

Slots will open for Delivery Saver customers at 7am on 13 November. To qualify for access to priority slots, you must be signed up to a paid plan before 13 November.

To help us make sure we have enough slots for everyone, Delivery Saver customers can only book 1 slot in the week starting 21 December. And there is still a 95 items per order limit.

If you can, please consider starting your Christmas shopping earlier so that you can get everything you need.

Same-day Click+Collect unavailable from 17 December–3 January.

Can I get my groceries delivered to different addresses?

Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it’s no more than one grocery delivery per day in total.

Can I book multiple orders?

Yes. For example, you can book your Christmas slot when they are released and still continue your weekly shops as normal. Head to ‘My orders’ and select the order you would like to amend. Just remember to check out your order to confirm changes.

Once I’m signed up, how quickly can I start using Delivery Saver?

Right away on any new orders. You can even use it on orders you’ve already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.

Will I earn Clubcard points on my subscription?

Yes, for every whole pound you spend on your Delivery Saver Plan, you will earn one point.

Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up?

Yes, you can use your vouchers towards a Delivery Saver plan. The value of the Clubcard vouchers you use towards a plan has now changed from 2x to 3x. Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver coupon which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash.

Same-day deliveries

Due to the current increased demand for delivery slots caused by the COVID-19 outbreak, same-day deliveries and Same-Day plans aren’t available at the moment. We’ll bring the services back when we can.

Charges for same-day orders

Unless you are on the Same-day Delivery Saver plan, there is a £2 charge per order if you book a same-day delivery or same-day Click+Collect slot.

What is the Same-day plan?

Our Same-day plan means you can get same-day deliveries Monday to Saturday on top of normal deliveries any day of the week. With this plan, there is no delivery charge for same-day deliveries, just order by 1pm for delivery after 7pm* (subject to slot availability).

Is the Same-day plan available to everyone?

Unfortunately, we are unable to offer same-day deliveries or same-day Click+Collect in a few areas, so the Same-day plan will not be available if you live in one of the following postcodes:

BN6, BN7, BN8, EX23, EX31, EX32, EX33, EX34, EX35, EX36, FK20, HS1, HS2, HS3, HS4, HS5, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV10, IV11, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV4, IV54, IV6, IV7, IV8, IV9, KW1, KW10, KW11, KW12, KW13, KW14, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA43, PA45, PA46, PA47, PA49, PA62, PA63, PA64, PA66, PA68, PA69, PA70, PA71, PA73, PA74, PA77, PA78, PA80, PL13, PL14, PL15, PL16, PL22, PL23, PL24, PL25, PL26, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PH31, PH33, PH34, PH36, PH49, PH50, TA24, TR1, TR14, TR15, TR16, TR18, TR19, TR2, TR20, TR26, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, ZE1, ZE2, ZE3.

Or Click+Collect from one of the following stores:

Broadford, Portree A, Portree B, Portree C, Ullapool, Kyleakin, Uig Village Hall, Torridon Inn, Dundonnell Hotel, Newbury, Didcot, Kinlochbervie Hotel, Wick, Pembury, Gillingham, Rickmansworth, Ruislip Park Way, Beckenham Elmers End, Penge Croydon Road, Ewell Esso, Sidcup.

Other locations may be affected subject to availability. We are working on improving our service, so please check our availability again in a few months’ time.

Am I guaranteed a Same-day slot?

Being on the same-day plan has many benefits, but it doesn’t guarantee you any particular delivery slot. Delivery slots are subject to availability and all customers have the same opportunity to choose from the slots available.

Can I upgrade my current plan to the Same-day plan?

We aren’t currently offering Same-day plans, so you can’t upgrade at this time.

Can I have same-day deliveries on a Midweek or Any day plan?

If you’re on a Midweek or Any day plan, same-day deliveries will be charged at £2 for each same-day order you make. Alternatively, choose to upgrade to the Same-day plan and same-day deliveries plus same-day Click+Collect are a free and inclusive part of your plan.

Will deliveries and collections be disrupted over Christmas?

For all locations, deliveries and collections are as normal in the run-up to Christmas, except for the following dates: 24 December (largely unavailable for most locations); 25 and 26 December, 1 January (no service). Plus, in Scotland, there will also be no delivery or collection on 2 January.

There will also be some disruption to the availability of same-day slots between 18 December and 5 January, when most areas will have limited or no availability. Specifically, same-day orders will not be available in any areas on the following dates: 24–26 December, 31 December, 1 January.

If you do book a same-day slot between 18 December and 5 January, any amends you want to make must be done by 10am on the day of delivery.

We expect that in the week before Christmas, there will be less same-day availability than usual, as these slots will have already been booked up when priority Christmas access opens.

If I have a Same-day plan, will I be able to amend all my orders on the same day as my delivery?

For same-day orders, you can make changes right up until 1pm on the day of delivery*. For any other order, the cut-off time for amendments for all customers will be 11.45pm the night before delivery.

*From 29 April, the cut-off time for amending same-day deliveries in will be 11am instead of 1pm for the following postcodes:

E1 8, HA7, WD19, WD23, CM16, E1, E10, E11, E12, E15, E17, E18, E2, E20, E3, E4, E5, E7, E8, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3R, EC3V, EC4M, EC4N, EC4R, EC4V, EN1, EN2, EN3, EN4, EN5, EN6, EN7, EN8, EN9, IG1, IG10, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, N1, N10, N11, N12, N13, N14, N15 3, N16, N17, N18, N19, N1C, N2, N20, N21, N22, N3, N3, N4, N5, N6, N7, N8, N9, NW7, RM1, RM11, RM2, RM3, RM4, RM5, RM6, RM7, RM8, WC1X

We are trialling different ways to improve our delivery service, so this change will be in place until the end of the year.

Plan Renewal / Cancellation

Will my Delivery Saver plan automatically renew?

You can cancel within 14 days of starting or renewing a paid plan. Once your plan renews, you also have a 14-day cooling off period in which you can cancel the plan at any time. If you haven’t placed an order in this time, we’ll provide you with a refund.

If you’ve paid for your Delivery Saver plan with a coupon, you can use another coupon to pay for the renewal. Otherwise, we’ll take the renewal amount from the payment card you have registered with us.

You also have the option to stop automatic renewal. If you choose this, your plan will come to an end when your contract finishes. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps.

Remember, if you don’t save at the end of the plan, you’ll receive an eCoupon with the difference.

I have already signed up to Delivery Saver, can I change which plan I am on?

Yes, you can choose a new Delivery Saver plan by visiting your My Plan page, scrolling down to the 'Your renewal' section, selecting 'Change renewal plan' and following the steps. This change will take effect at the end of your current plan.

I’m currently on a Midweek/1-month contract and this is no longer available? Will I be able to stay on this or do I have to move to the Any day 6-month contract?

You can stay on your current plan, even if it’s no longer available. Just make sure you have 'automatic renewal' turned on in your My Plan page.

Can I cancel my Delivery Saver plan?

You can cancel within 14 days of starting or renewing a paid plan. If you haven’t placed an order in this time, we’ll provide you with a refund. You can also cancel at any time if there’s a material change to the terms and conditions of your plan.

You also have the option to turn off automatic renewal of your plan. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please see the 'Contact us' FAQ section for details.

Remember, if you don’t save on Delivery Saver at the end of the plan, we’ll give you an eCoupon with the difference.

Delivery Saver Guarantee

What is the Delivery Saver Guarantee?

This guarantee relates to your grocery deliveries. It’s our promise that you’ll never be out of pocket with Delivery Saver. When your plan comes to an end, we’ll work out exactly what you’ve saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you’d have spent less without it, we’ll give you a grocery eCoupon for the difference. We’ll email your eCoupon to you within 21 days of the end of your Delivery Saver plan.

Your Delivery Saver Guarantee will not take into account the months your Delivery Saver account was paused during COVID-19.

Contact us

If you can’t find the information you need here, get in touch with the relevant customer service team on our contact us page.