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We’ve launched the following 3 new plan types, which will replace the Any day plan, see our Delivery Saver homepage for more plan details:
Anytime Delivery plan – deliveries and collections anytime, including same-day but excluding Whoosh. Includes priority access to Christmas and Easter delivery and collection slots. Standard delivery on Marketplace products is also now included as part of the Anytime Delivery plan.
Off-Peak Delivery plan – deliveries from 3pm any day, excluding Whoosh, and free collections anytime, including same-day collections. There’s no priority access to Christmas and Easter slots under this plan.
Anytime Click+Collect plan – collections anytime, including same-day. Plus, priority access to Christmas and Easter collection slots only.
Whoosh Delivery Saver plan - Eligible customers may have been offered a Whoosh Delivery Saver Plan. If you have access to the Whoosh delivery plan it includes fast deliveries for your smaller shops, in as little as 20mins. Includes deliveries on bank holidays as well as Christmas Eve, New Years eve and Easter weekend. This plan excludes Home Delivery or Click and Collect slots. Find out more about Whoosh at: Whoosh - Same-day home delivery - Tesco
We’ve created the new plans to help you save on your weekly shopping, as well as to give you more options to suit the way you shop.
Your current subscription will remain active and you don’t need to do anything for now.
Over the coming months, we’ll start moving existing Delivery Saver customers to one of the new plans. Nothing will happen for now and we’ll notify you closer to your renewal date about the upcoming change.
If you’d prefer to renew onto one of the new plans before then, you can select one of them through the My Plan page. Just make sure you select the new plan before your renewal date.
Yes, you can book a Flexi-saver slot, delivery charges are applied in the same way as your plan benefit.
For example, if you’re an Off-Peak Delivery customer, Flexi-saver slots that start from or after 3pm will be free. So the earliest Flexi-saver slot that you can book without needing to pay a delivery charge is 3-7pm.
If you’re on the Anytime Click+Collect plan and want to book a Flexi-saver slot, you’ll have to pay the regular Flexi-saver slot fee.
If you’re a Whoosh fast delivery saver plan customer and want to book a larger grocery home delivery, you’ll have to pay the regular flexi-saver slot fee.
Off-Peak Delivery plan customers will no longer have priority access to Christmas and Easter slots.
Anytime Click+Collect plan customers will have early access to collection slots only.
Anytime Delivery plan customers will have priority access to Christmas and Easter slots. We can’t guarantee delivery or collection slot availability, but we’ll provide priority access to you, so that you have the opportunity to book a Christmas or Easter delivery slot before customers who aren’t on the plan. Deliveries and collections are unavailable on Christmas Day and Boxing Day.
Yes, before you can choose one of the new Delivery Saver plans, you’ll need to visit the My Plan page to reactive your subscription. Once reactivated, you’ll be able to change your Delivery Saver plan. If your payment card has expired, you’ll need to update your payment card details on My Plan page before you can choose a new plan.
We’ve recently made some changes to Delivery Saver and launched 3 new plans, giving you new ways to save even more. At the end of your current plan, your subscription will automatically renew and will be updated to one of these new plans.
At the end of your current plan, your subscription will automatically renew and will be updated to a new plan.
We’ll be in touch to let you know what’s happening at least 30 days before moving you to one of the new plans. We’ll also email you a reminder closer to your renewal date. We’ll move you onto the new plan that most closely matches your existing plan and suits your needs. This means you could see changes to your subscription, including changes in the price, terms and/or benefits.
If you’re not happy with the plan we’ve chosen, you can go to the My Plan page to see your options and easily pick a different plan.
Once we’ve been in touch with you 30 days before your renewal, your My Plan page will have all the details of your new and existing plan.
Any orders you’ve placed will continue to be included in your plan until the date your plan is cancelled If you’re on an Any Day plan and move to an Off-Peak Delivery or Anytime Click+Collect plan, you may be charged a fee, if the order is after your renewal date and outside of your new plan’s free delivery/collection times. For example, the Off-Peak Delivery plan includes free deliveries for slots after 3pm. So, if you move to this plan but already have an order booked for before 3pm, then you’ll be charged a delivery fee for that order.
If you’ve applied your e-Coupon ahead of moving to a new plan, it’ll be automatically transferred. To use an e-Coupon, you must apply it before your renewal date.
If your e-Coupon is less than the value of your plan, then you can use additional e-Coupons to make up any difference in value. Otherwise, the remainder of the plan price will be taken from the payment card we have on record for you. Please check to make sure your payment card details are up to date.
If your e-Coupon is for more than the value of your plan, you’ll lose any value that is over the price of your chosen renewal plan. If your e-Coupon is more than £1.50 over your new plan price, the e-Coupon could be rejected and you may be charged in full from your payment card.
If you have trouble redeeming your e-Coupon or would like to know more, please contact us on 0800 323 4040*. Or send us a message via 0800 917 7403 or wa.me/448009177403 from mobile devices. We’re available Monday–Friday, 7am–11pm, and Saturday–Sunday, 7am–9pm.
You can move when your plan is coming up for renewal.
We’ll move you onto the new plan that most closely matches your existing plan and suits your needs.
If you’re not happy with the plan we’ve chosen, you can go to the My Plan page to see your options and easily pick a different plan.
Yes, you can cancel your plan within 14 days of the start of the subscription period. See the terms and conditions for more details.
There’ll be no change to our Delivery Saver Guarantee. If you didn’t save enough with your plan, we’ll refund you within 21 days. See the terms and conditions for more details
If you don’t want to move to a new plan, simply cancel your automatic renewal on the My Plan page. Your subscription will be cancelled automatically after your renewal date. You can re-subscribe at any time to one of our new plans.
Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. You can do that once a day, every day, as long as your plan is valid.
For larger grocery Home Delivery at final checkout your Tesco grocery order will need to total £50 or more for home deliveries and £25 for Click+Collect. Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend, you will be charged a minimum basket charge of £5.
For Whoosh delivery at final checkout of your order there are no basket limitations however if your basket is less than or equal to a total of £15 you will be charged an additional £2 surcharge fee. Whoosh orders are excluded from the Anytime Delivery plan, Off peak Delivery plan and Click and Collect plan.
For basket and ordering rules for Marketplace products, Find out more HERE.
Just go to our home page and click 'sign up'. Once you’re signed up, you can start placing orders straight away, without paying an additional delivery charge. Just as long as your order meets any minimum spend requirements.
You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign-ups using Visa Electron or Maestro cards.
That depends how often you shop, but with our Delivery Saver guarantee you'll never miss out. If you spend more on a plan than you would've done on Tesco grocery deliveries, we'll email you an eCoupon with the difference within 21 days of your plan ending. Our Delivery Saver guarantee excludes spend on Marketplace products.
Once you’re signed up, you can have a delivery every day your plan is valid if you wish, as long as it’s no more than once a day and there are slots available. Just choose the day and time you want from the available slots.
Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it’s no more than one grocery delivery per day in total.
Yes you can for Grocery Home shopping Delivery or Collection slots. Head to ‘My orders’ and select the order you would like to amend. Just remember to check out your order to confirm changes.You can also book a Whoosh delivery by clicking ‘book a Whoosh slot’.
Right away on any new orders. You can even use it on Tesco grocery orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.
Yes, for every whole pound you spend on your Delivery Saver Plan, you will earn one point.
Yes, you can use your vouchers towards a Delivery Saver plan. When you exchange your Clubcard vouchers, your Delivery Saver Reward Partner codes will be worth the same value as your voucher.
Simply go to our Delivery Saver page on our Clubcard site, where you can exchange your vouchers for a Delivery Saver code which will be valid for 6 months. You can either pay for a whole plan this way or pay partly with vouchers and the rest with cash. Just make sure you apply your Reward Partner code before your renewal date.
Also, before you exchange your voucher for a Delivery Saver code, check the price of your plan on the My Plan page. If you wish to change to a different plan, you can check the price on our Delivery Saver homepage. Codes that exceed the price of your plan by £1.50 won’t be accepted.
If the code is more than the value of your plan, you’ll lose any amount that is over the price of your plan.
If you’re on a monthly payment, the value of your Reward Partner code will be divided evenly to discount your payment each month.
Marketplace products are sold alongside Tesco groceries on Tesco.com and will be clearly labelled as Marketplace. Marketplace products are dispatched and delivered to you directly from our trusted partners. Marketplace products will be added to a new dedicated basket so you can see exactly what you're buying and from whom. Tesco will deliver your Tesco bought groceries ordered from Tesco stores just like before, while marketplace items will be delivered directly from the seller. If you have signed up to an Anytime Delivery plan, standard delivery on Marketplace products is included, although [other / non-standard] delivery charges are not part of the Anytime Delivery Plan. Find out more HERE
All Marketplace items are sold and dispatched from via third-party Sellers. All Tesco grocery orders are sold and delivered by Tesco from either your local store or one of our fulfilment centres. This means that, Marketplace items and Tesco groceries will be delivered separately, even when you place the orders at the same time.
Whoosh orders are excluded from the Anytime Delivery plan, Off peak Delivery plan and Click and Collect plan.
Whoosh is our rapid delivery service – we’ll aim to deliver from our store to your door within 60 minutes. You can choose from a range of popular products, including fresh food, Meal Deals, everyday must-haves, baby essentials, household products, and much more. Plus, if you've shopped with Tesco before, you can also shop from "My favourites". When you make an online order, we show your basket total as a guide price. This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese. After you’ve placed your order, just check the Tesco Grocery & Clubcard app or the groceries home page to see your delivery updates. You will then see an estimate of when your delivery will be arriving. Estimated delivery times will vary based on your store and location. As Whoosh orders are delivered within 60 minutes, you can’t change or cancel your order after you've checked out.
Same-day collection and delivery are included in the Anytime plan and Same-day collection is included in the Click+Collect plan, subject to availability of slots, limited to one delivery or collection per day. If you’re on the Off-Peak Delivery or Anytime Click+Collect plan, you’ll have to pay full same-day delivery charges. Whoosh orders are excluded from Anytime, Off peak and Click and Collect Delivery Saver plans.
If you joined before 28 June 2022 and you’re on Midweek or Any day plan, there’s a £2 charge per order if you book a same-day delivery or same-day Click+Collect slot.
Delivery slots are subject to availability and all customers have the same opportunity to choose from the slots available.
You can cancel within 14 days of starting or renewing a paid plan. Once your plan renews, you also have a 14-day cooling off period in which you can cancel the plan at any time. If you haven’t placed an order in this time, we’ll provide you with a refund.
If you’ve paid for your Delivery Saver plan with a coupon, you can use another coupon to pay for the renewal. Otherwise, we’ll take the renewal amount from the payment card you have registered with us.
You also have the option to stop automatic renewal. If you choose this, your plan will come to an end when your contract finishes. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps.
Remember, if you don’t save at the end of the plan, you’ll receive an eCoupon with the difference.
Yes, you can choose a new Delivery Saver plan by visiting your My Plan page, scrolling down to the 'Your renewal' section, selecting 'Change renewal plan' and following the steps. This change will take effect at the end of your current plan.
You can cancel within 14 days of starting or renewing a paid plan. If you haven’t placed an order in this time, we’ll provide you with a refund. You can also cancel at any time if there’s a material change to the terms and conditions of your plan.
You also have the option to turn off automatic renewal of your plan. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please see the 'Contact us' FAQ section for details.
Remember, if you don’t save on Delivery Saver at the end of the plan, we’ll give you an eCoupon with the difference.
This guarantee relates to your grocery deliveries. It’s our promise that you’ll never be out of pocket with Delivery Saver. When your plan comes to an end, we’ll work out exactly what you’ve saved on grocery deliveries by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you’d have spent less without it, we’ll give you a grocery eCoupon for the difference. We’ll email your eCoupon to you within 21 days of the end of your Delivery Saver plan.
If you can’t find the information you need here, get in touch with the relevant customer service team on our contact us page.