Tesco Whoosh delivery

Whoosh is our rapid delivery service – we’ll aim to deliver from our store to your door from as little as 20 minutes. You can choose from a range of popular products, including fresh food, Meal Deals, everyday must-haves, baby essentials, household products, and much more. Plus, if you've shopped with Tesco before, you can also shop from "My favourites". When you make an online order, we show your basket total as a guide price. This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese. After you’ve placed your order, just check the Tesco app or the groceries home page to see your delivery updates. You will then see an estimate of when your delivery will be arriving. Estimated delivery times will vary based on your store and location. You can’t change or cancel your order after you've checked out.

You don’t need to spend a certain amount to place a Whoosh order. But if your basket is under £15, we’ll charge you an additional £2 on top of our usual pick, pack and delivery charge. If products are unavailable and this brings the total of the order under the £15 threshold, you won’t be charged the minimum basket charge. The delivery charge does not count towards the minimum spend. Payment is taken at the time of checking out an order. If your final order is less than expected, or unavailable, we’ll refund you automatically, you don’t need to do anything. This should be with you in the next 3-5 working days and will be made to the card you paid with. For details on why your order total was less than expected, check your email receipt or your order in the Tesco app. This is because the price of individual items may be higher or lower than when ordered. Pre-packed, weighed items like meat, poultry and cheese may also vary slightly in price. Payment is taken at the time of checking out an order. If your final order is less than expected, or unavailable, we’ll refund you automatically, you don’t need to do anything. This should be with you in the next 3-5 working days and will be made to the card you paid with. For details on why your order total was less than expected, check your email receipt or your order in the Tesco app. This is because the price of individual items may be higher or lower than when ordered. Pre-packed, weighed items like meat, poultry and cheese may also vary slightly in price.

You'll collect Clubcard points on all the products in your Whoosh order – your Clubcard will be automatically applied at the checkout. For every £1 spent, you'll get 1 Clubcard point. You won't collect Clubcard points on the delivery charge, but you will collect points on the minimum basket charge, if you pay this. Clubcard Prices will be automatically applied to qualifying products. You can use Clubcard vouchers and eCoupons for Whoosh orders. Clubcard vouchers have a 12-digit online code that can be used at tesco.com and on the app for Whoosh orders. You can’t use Clubcard vouchers for purchases of baby milk, pharmacy products, lottery tickets, stamps, tobacco, phone cards, and gift vouchers.

With Whoosh deliveries, you can’t change or cancel your order after you've checked out. We'll select the most appropriate store to fulfil your order, based on current capacity. The range of products you can shop from may vary, depending on where your order is being picked from. We use third-party suppliers to deliver your order. After you’ve placed your order, you can check the Tesco app or the groceries home page to see delivery updates. You’ll be given a time frame when you book your slot based on your chosen Whoosh store. You'll also be able to track your order via text notifications from our third-party suppliers. Depending on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll be sent a link via text to keep track of your order. For apartment blocks, we’ll try to deliver to the front door of your flat. However, we may deliver to the property’s main entrance if the driver believes it’s unsafe or impractical to deliver to your front door. For business addresses, we’ll deliver to the ground floor communal area/entrance. For hospitals or other public addresses, it’s at the rider’s discretion to deliver to the front door or not. If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives or razors) proof of age will be requested regardless of your age. The courier will then record your date of birth and deliver the goods. If proof of age is not available when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items. We will refund you the price you paid for any non-perishable items. Although we’re removing non-essential bags from online orders, for health and safety reasons we’ll continue to use red plastic bags for meat, fish and some household cleaning products. This helps to keep these products separate from the rest of your shopping. If you need to change your address, you can do this on the book a slot page before you book your Whoosh slot.

Delays sometimes happen because of bad weather, unexpectedly heavy traffic or issues with delivery vehicles. If this happens, you can track your order status via the Tesco app or website. At times, we may need to suspend the Whoosh service if there are adverse weather conditions. This is to keep our delivery colleagues safe. If an item is damaged, you can return it to your local store – please bring a copy of your delivery note. We’ll then refund the price of the damaged product. Doorstep returns aren’t possible with Whoosh delivery. If you're unhappy with any of the products, please contact Tesco Customer Services. If you’re not home when we arrive, we’ll try to contact you. If we can’t get hold of you, we’ll return your order to your local store and refund you. For any problems, please contact Tesco Customer Services.

If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives or razors) proof of age will be requested regardless of your age. The courier will then record your date of birth and deliver the goods. If proof of age is not available when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items. We will refund you the price you paid for any non-perishable items. Proof of delivery is required for all orders, there are 2 methods that will be used depending on our Delivery Partners. If your order contains an age restricted product, you may be asked for a signature, or a photo will be taken of the Whoosh bag(s) on the doorstep. If the order doesn’t contain an age restricted product, only the photo will be required.

Whoosh store opening hours may vary during public and bank holidays. Some stores may be closed or have reduced hours. We'll select the most appropriate store to fulfil your order, based on current capacity. The range of products you can shop from may vary, depending on where your order is being picked from. To check current Whoosh availability, please see tesco.com/groceries/en-GB/slots/ondemand