Frequently asked questions
- Where is Tesco Now available?
Tesco Now is currently available in Central London throughout Zone 1 and parts of Zone 2. The easiest way to find out if we deliver to your postcode is to type it into the app once you’ve downloaded it. As we develop the Tesco Now network, we’ll expand the areas we cover. If we haven’t reached your area yet, you can ask us to let you know when we have. Just leave us your email address on the relevant screen in the app. As soon as we deliver to your postcode, we’ll let you know.
We currently deliver to:
E1, E2, EC1, EC2, EC3, EC4, N1, N16, NW1, NW10, NW3, NW5, NW6, NW8, SE1, SE11, SE15, SW1, SW10, SW11, SW12, SW13, SW15, SW1, SW3, SW4, SW5, SW6, SW7, SW8, W10, W11, W12, W14, W1, W2, W6, W8, W9, WC1, WC2
- What are the Tesco Now delivery hours?
Usually 07:00 to 22:00 Monday – Saturday and Sunday 10:00 to 21:00 but these can vary according to your local store’s opening hours. You can check these on the Tesco Now app before you order.
- How does the basket limit work?
There’s no minimum basket size on Tesco Now but there is a maximum basket limit.
Basket limits are based on the number and size of the items you add. The maximum number of items you can order is 20. We have to stick to certain size limits as well to make sure that it all fits on the back of the moped! We’ll let you know as you add items if you’re close to or over your limit.
- Will I get Clubcard points when I use Tesco Now?
Not at the moment, but we’re looking into ways to reward our Clubcard holders. We’ll keep you posted.
- How much do Tesco Now orders cost?
It’s £7.99 for delivery within 60 minutes of placing your order. If you’re happy to wait 2 hours for your delivery, it’s £5.99.
- How do I pay for my order?
You’ll need to add a payment card (debit or credit) in the app. We’ll take the payment as soon as you place your order. Unfortunately, we can’t accept cash on delivery.
- Who will be delivering my order?
We’re partnering with Quiqup, an on-demand delivery service. Their drivers will nip to a Tesco store to pick your shopping and then deliver it to you by moped. (So it won’t be a Tesco driver.)
- What products can I order?
Tesco Now offers a range of up to 1,000 products. The products you’ll see when you use the app are based on your location and the stores near you.
- I’m on a Delivery Saver plan. Does that cover Tesco Now as well?
No, Tesco Now isn’t currently included as part of Delivery Saver – but we’re looking into ways to reward our Delivery Saver customers who also use Tesco Now in the future.