With Whoosh deliveries, you can’t change or cancel your order after you've checked out.
We'll select the most appropriate store to fulfil your order, based on current capacity. The range of products you can shop from may vary, depending on where your order is being picked from.
We use third-party suppliers to deliver your order. After you’ve placed your order, you can check the Tesco app or the groceries home page to see delivery updates. You’ll be given a time frame when you book your slot based on your chosen Whoosh store. You'll also be able to track your order via text notifications from our third-party suppliers. Depending on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll be sent a link via text to keep track of your order.
For apartment blocks, we’ll try to deliver to the front door of your flat. However, we may deliver to the property’s main entrance if the driver believes it’s unsafe or impractical to deliver to your front door. For business addresses, we’ll deliver to the ground floor communal area/entrance. For hospitals or other public addresses, it’s at the rider’s discretion to deliver to the front door or not.
If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives or razors) proof of age will be requested regardless of your age. The courier will then record your date of birth and deliver the goods. If proof of age is not available when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items. We will refund you the price you paid for any non-perishable items.
Although we’re removing non-essential bags from online orders, for health and safety reasons we’ll continue to use red plastic bags for meat, fish and some household cleaning products. This helps to keep these products separate from the rest of your shopping.
If you need to change your address, you can do this on the book a slot page before you book your Whoosh slot.