If you try to use an eCoupon or Clubcard voucher online and it isn’t accepted, you’ll receive an error message. Try the following options to resolve your issue:
- Re-enter your Clubcard voucher/eCoupon code, making sure you’ve typed it in correctly.
- Check that the Clubcard voucher/eCoupon is still valid on the day of your delivery
- Does your eCoupon depend on you buying a certain product or spending a minimum amount of money and have you met the criteria?
- Have you used your eCoupon the maximum number of times?
- Check whether the eCoupon was sent directly to you. eCoupons that are not advertised on the website can be restricted and can only be used by the person they were sent to.
- Have you entered more than one eCoupon? Some eCoupons can’t be used in the same online order as certain other eCoupons. This will be clearly indicated on your eCoupon.
If you’re still having problems, visit our “Contact us” page for further assistance. They'll need to know the error message, the coupon code, and any fixes you've already tried.