What can we help you with?
Grocery questions answered
Need to know more about your order, updating personal details or getting a refund? We've answered your most-asked questions.Grocery informationWaiting for your order?
Need to know when your shopping's arriving? Find out how to get accurate delivery updates on our Groceries homepage.Go to GroceriesProblem with your order?
Call us
Call 0800 323 4040* for help with something you ordered online.Monday-Saturday: 7am-11pmSunday: 10am-10pmChat with us
Message Little Helper, our virtual assistant anytime. Or try our team during opening hours.
Clubcard questions answered
Want to know how Clubcard works? We've answered your most-asked questions. Plus, find out how to update your details.Clubcard informationLost or damaged Clubcard?
Order a replacement or get a digital Clubcard through our app. Simply scan your phone at the checkout to receive Clubcard Prices.Get a new ClubcardNeed more Clubcard help?
Call us
Call 0800 591 688* if you can’t find the answer to your Clubcard question.Monday-Friday: 8am-8pmSaturday: 9am-6pmChat with us
Message Little Helper, our virtual assistant anytime. Or try our team during opening hours.
Contact Marketplace partners
Get help with issues including:- Delivery questions
- Product issues
- Order information
- And much more
Find more help in our Marketplace FAQs
We've answered your most asked questions, including:- How Marketplace delivery works
- Why Marketplace and grocery orders are separate
- Getting my refund
Manage your Marketplace orders
Stay up to date and in control. You can:- View your order
- Track your order
- Request a return or refund
If you can't find the help you need, call 0800 323 4040* and select option 3 for Marketplace. Monday - Saturday 7am-11pm, Sunday 10am-10pm
In-store questions answered
Find answers to your commonly asked questions or download the Tesco Grocery & Clubcard app to check in-store stock and make your shopping listIn-store informationDownload the AppStore locator
Check all your local store information on our easy to use store locator. Look up opening hours, find available facilities, learn about charitable activity and much more.Find your nearest storeProblem with an in-store purchase?
You can return items, including electrical, to the Customer Service Desk in large stores. Or take a look at our return and refunds FAQs. Alternatively, call 0800 505 555*Monday-Saturday: 8am-8pmSunday: 9am-6pmNeed something else?
You can send us a WhatsApp message using 0800 917 7403 from your mobile phone.Monday-Saturday: 7am-11pmSunday: 10am-10pmAll customer contact made via our Customer Service Centres may be recorded for training and quality purposes.
*0800 numbers are free to call from landlines and mobiles.