My Clubcard or key fob’s lost or damaged

You have two options, both covered in this page:

• Order a new plastic Clubcard
• Get a digital Clubcard by downloading the Tesco Grocery & Clubcard app

With a digital Clubcard, you’ll get all the benefits of your plastic card and more, including:

• Spend less with Clubcard Prices.
• Add personalised coupons straight to your card. They’ll be ready to use as soon as you check out.
• Save all your vouchers safely in one place.
• Instantly turn Clubcard points into vouchers to spend whenever you like.

 

How to order a replacement plastic Clubcard

You’ll need a Tesco online account to order a card and key fob.

I have a Tesco account

On the web

1. Sign in to your ‘My account’ page on Tesco.com.
2. Select ‘Order a new Clubcard’ on the ‘My Clubcard’ section.
3. Select the ‘Order a plastic Clubcard’ link at the bottom of the page.
4. In the pop-up box, select the ‘Order a plastic Clubcard’ button.
5. Choose a reason and select ‘Confirm reason’.
6. Check and confirm your address.
7. That’s it! Your new card and key fob will arrive within 10 working days.

On the Tesco Grocery & Clubcard app

1. Go to 'My Account', by selecting on the icon at the top right of your screen.
2. Select ‘Clubcard management’.
3. Select ‘Order a new Clubcard’.
4. Select the ‘Order a plastic Clubcard’ link at the bottom of the screen.
5. In the pop-up box, select the ‘Order a plastic Clubcard’ button.
6. Choose a reason and select ‘Confirm reason’.
7. Check and confirm your address.
8. That’s it! Your new card and key fob will arrive within 10 working days.

I don’t have a Tesco account

1. First, you’ll need your Clubcard number. You can find this on your Clubcard statement.
2. Go to the account registration page.
3. Add your details, and make sure you choose ‘I already have a Clubcard and I'd like to link my accounts’.
4. Complete the ‘Clubcard details’ section.
5. Select ‘Create account’, then follow the steps above for ‘I have a Tesco account’.

I don’t know my Clubcard number or can’t access my account Call us on 0800 591 688 to order a new plastic Clubcard and key fob.

 

How to get a digital Clubcard

To join the millions of customers helping us cut down on plastic, you can get a digital Clubcard. First, download the Tesco Grocery & Clubcard app:

   

Next, open the app. If you already have a Tesco account, choose ‘Sign in’ and enter your email and password. If you don’t, choose ‘Register’ and complete the form, making sure you opt in to Clubcard.

That’s it – your digital Clubcard’s ready to use in the app.

When you’re ready to collect points in-store, select ‘Clubcard’ on the homescreen, then ‘Tap to scan’. Scan one of the digital codes at the till.