Accessibility is committed to providing you a website that is accessible to the widest possible audiences.

Summary: Information about the site, how to change how it looks and tips for people using screen readers.

Using the Site

We have aimed to create sites that are available to everyone including those with sight, audio and motor impairment restrictions.

  • We aim to use a web font so all text is easy to read.
  • We have appropriate alt tags for images to convey information.
  • We ensure that navigation through our websites works in a consistent way.
  • We do not rely on just colour as the only way of giving information.
  • We avoid the use of images of text wherever possible, and provide equivalent text links that consist of images.

Here are a few helpful ways in which you can start using the website more easily.

To enlarge text and images on the site

On a PC:

  1. Hold down the 'Ctrl' key and press '+' to enlarge.
  2. Hold down the 'Ctrl' key and press '-' to reduce.
  3. To reset hold down 'Ctrl' and press '0'.

On an Apple Macintosh computer hold the 'Cmd' (Apple) key instead of 'Ctrl'.

Browser accessibility options

Each browser has different methods for font size, formatting, and screen color options:

The BBC also has information on how to customise your computer, and your browser, to make them more accessible in their 'My web my way' section.

To change the size of the window of the site

On the browser View menu select 'Full screen' or press 'F11'.

Where to start

Use the sitemap to get an overview of what is on the site.

Search Tips

A search box appears at the top of each page. To get the best results follow these tips:

Use keywords - the search won't work well using natural language, keywords will find better results. Use quotes to search for an exact phrase.

How the Site is built for Accessibility


The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We aim to achieve compliance to level AA as a minimum and level AAA when possible of WCAG v2.1.

We also strive to make all pages validate to a W3C formal grammar (XHTML Strict or HTML 5).


The site uses Cascading Style Sheets (CSS) to control all of the presentation and layout. Tables are used only to present data.

As a result screen reader users can use the screen reader's navigation key to get around the site. If you are listening to the site, menus are grouped together in a more logical fashion.


The content has been written and formatted to make it accessible. For example:

  • Headings highlight sections of text (a h1 starts the content area of each page).
  • Sentences are short with the meaning at the beginning.
  • Links use meaningful text.
  • Forms can be navigated using the tab key.

Accessibility Barriers

Through research of standard guidelines, are continually working to improve the accessibility of our sites that we have, in the meantime should you experience any difficulties please contact us explaining the problems you encountered.


If you're experiencing difficulties accessing the site, have any comments, or you need to get in touch with our customer services team, please call us on 0800 323 4040 (free from all landlines and mobiles).

  • Monday to Friday: 9am to 11pm.
  • Saturday: 9am to 8pm.
  • Sunday: 9am to 4pm.
hard of hearing logo

If you're deaf, hard of hearing or speech-impaired, please visit to get help when contacting us.

If you'd prefer to send us an email, please complete this form and we'll reply within 72 hours.