Snug City

About us

Who are Snug City?

Snug City are people.

Often companies are seen as entities, but when all said and done, we are a group of people, just like the person reading this page right now.

So what we think you would want to know, is what kind of people we are and why you should purchase our products. We are a family Run business, and we're a nice friendly bunch.

Some of the more "experienced" members of the family (because it's rude to say "old") first established the business, in Lancashire UK, an area which has a long and rich history for weaving and textiles manufacturing dating back to the sixteenth century.

We're still here in Lancashire, and we are manufacturing and supplying an ever growing range of gorgeous, high quality furniture and home furnishing products.

The Furniture we supply are lovingly made here in Lancashire, including our stunning Chesterfield Sofas, upholstered beds and headboards, and some of our home furnishing products such as duvets, pillows and cushions.

That's right we said "made", we are a manufacturer, not just a supplier. You may not realise this but the majority of retailers, even some of the most well known brands, do not make anything at all! Many of the well known home furnishings and furniture suppliers specialise in marketing, and they use manufacturing companies like us to actually manufacture their products.

This isn't us, we don't get excited by merely "selling" things. We are the kind of people who get excited by making things for other people. It makes us happy to know that other families will enjoy the products that we have made, and that they will enjoy them for years and years, because we pride ourselves in making high quality products which are made to last.

The fact that we are both the supplier and the manufacturer is of huge benefit to our customers, as it means that we can offer you a completely bespoke and tailored service, and if you need any kind of after sales support, this support comes directly from the people who made your product!

As well as supplying families, we work with interior designers and businesses alike, and we really are a great bunch of people to work with, as you will soon discover if you make the great decision to invest in a Snug City product.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £7.95 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Yodal, Hermes, DPD and Network Distribution.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £4 and for larger items to be £50.

We offer a courier service to assist you with returning unwanted items, which costs £4 for small items and £50 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Please send your return to: Returns @ Snug City, 45 Norfolk Street, Nelson, Lancashire, BB9 7SY.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our dedicated returns helpline on 0191 4954602.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@snugcity.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone01282505070

Mobile01282505070

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
Snug City
45 Norfolk Street
Nelson
Lancashire BB9 7SY

Company number: 7342845, VAT number: 125736610

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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