My Tesco Direct delivery is late

Occasionally, delays will occur that are beyond our control. If there is a delay for any reason, we will let you know as soon as we can.
Before getting in touch, please double-check the delivery date on your confirmation email, and also make sure we haven’t sent you any email or text updates.
You can always track your order’s progress online by signing into My Account and clicking on View Direct Orders.
If your delivery is late and we haven't been in touch, please speak to our customer services team using the relevant number or email on the Contact us page.

back to top

Can't find the answer to your question?

Contact us.

Related search results

No Similar solutions are available for display.

Contact us


Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate