Whoosh is our rapid delivery service – we’ll aim to deliver from our store to your door within 60 minutes. You can choose from a range of popular products, including fresh food, Meal Deals, everyday must-haves, baby essentials, household products, and much more. Plus, if you've shopped with Tesco before, you can also shop from "My favourites". When you make an online order, we show your basket total as a guide price. This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese. After you’ve placed your order, just check the Tesco Grocery & Clubcard app or the groceries home page to see your delivery updates. You will then see an estimate of when your delivery will be arriving. Estimated delivery times will vary based on your store and location. As Whoosh orders are delivered within 60 minutes, you can’t change or cancel your order after you've checked out.
Whoosh will be operating as normal from 18–23 December, 27–30 December, and on 2 January. On Saturday 24 December, we will be open from 7am–7pm, and closed on Christmas Day. On Boxing Day, we will be open from 10am–6pm. On 31 December we will be open from 7am–8pm. On New Year’s Day we’ll be open from 9am–8pm.
You don’t need to spend a certain amount to place an order. But if your basket is under £15, we’ll charge you an additional £2 on top of our usual pick, pack and delivery charge. The delivery charge does not count towards the minimum spend. Whoosh isn’t part of the Delivery Saver plan.
You'll collect Clubcard points on all the products in your Whoosh order. For every £1 spent, you'll get 1 Clubcard point. You won't collect Clubcard points on delivery or minimum order value charges. Clubcard Prices will be automatically applied to qualifying products. Your Clubcard will automatically apply at the checkout You can use Clubcard vouchers and eCoupons for Whoosh orders. Clubcard vouchers have a 12-digit online code that can be used at tesco.com and on the app for Whoosh orders. You can’t use Clubcard vouchers for purchases of baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards, and gift vouchers.
As we deliver within 60 minutes, you can’t change or cancel your order after you've checked out. We use third-party suppliers to deliver your order. You'll be able to track your order via text notifications from the suppliers. Depending on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll be sent a link via text to keep track of your order. For apartment blocks, we’ll try to deliver to the front door of your flat. However, we may deliver to the property’s main entrance if the driver believes it’s unsafe or impractical to deliver to your front door. For business addresses, we’ll deliver to the ground floor communal area/entrance. For hospitals or other public addresses, it is at the rider’s discretion to deliver to the front door or not. After you’ve placed your order, just check the Tesco Grocery & Clubcard app or the groceries home page to see delivery updates. You’ll be given a time frame when you book your slot based on your chosen Whoosh store. We operate a Think 25 policy, so you may be asked to show ID to prove you are over 18 when purchasing age-restricted products, such as matches, tobacco, alcohol and medicines. Although we’re removing non-essential bags from online orders, for health and safety reasons we’ll continue to use red plastic bags for meat, fish and some household cleaning products. This helps to keep these products separate from the rest of your shopping. If you need to change your address, you can do this on the book a slot page before you book your Whoosh slot.
Delays sometimes happen because of bad weather, unexpectedly heavy traffic or issues with delivery vehicles. If this happens, we’ll call or text you about any delay as soon as we can. As we use third-party suppliers to deliver your order, you’ll be sent a link via text to keep track of your order. At times, we may need to suspend the Whoosh service if there are adverse weather conditions. This is to keep our delivery colleagues safe. If an item is damaged, you can return it to your local store – please bring a copy of your delivery note. We’ll then refund the price of the damaged product. At the moment, doorstep returns aren’t possible with Whoosh delivery. If there’s an item missing from your delivery, please contact Tesco Customer Services. If you’re not at home when we arrive, we’ll try to contact you. If we can’t get hold of you, we’ll return your order to your local store and refund you. For any problems, please contact Tesco Customer Services.
If your order contains an age restricted product, you may be asked for ID regardless of your age. The courier will record your date of birth and deliver the goods. Proof of delivery is required for all orders, there are two methods that will be used depending on what your order contains. If your order contains an age restricted product, then a signature will be required. If the order does not contain an age restricted product a photo will be taken of the whoosh bag(s) on the doorstep.