Help and FAQs

Find answers to your most-asked questions and more
Groceries FAQs

Find information about your Tesco grocery order, how to shop with Tesco online, returns and refunds, and much more

In-store FAQs

Do you need to get in touch about lost property, charity or community events from your local Tesco? You can find the answers here

Clubcard FAQs

Everything you need to know about managing your Clubcard perks

Fuel FAQs

Find out about the fuel and services available at Tesco Petrol Filling Stations

Returns Policy and refunds

Information about refunds and specific return requirements for products bought at Tesco

Loop FAQs

Find answers to questions about our reusable packaging trial, which has now closed

Find the answers to all your questions on Tesco Mobile here

Read Tesco Mobile FAQs

Do you have a question about Tesco Bank? You can find help here

Read Tesco Bank FAQs

Other information

Tesco careers

Explore our opportunities to get on. A place for everyone.

Corporate and investor relations

Find out the latest with Tesco PLC.

Contact us

Need more help? Visit our contact page.

Latest from Tesco

Receiving your refundUpdated: 6th December 2022

Once we have received your product, we’ll refund your money in...

Is your item faulty or damaged?Updated: 6th December 2022

We do our best to make sure everything works perfectly, but if...

Returning gift cardsUpdated: 6th December 2022

Our change of mind policy does not apply to Tesco gift cards...

Popular questions

Availability of products

Our Tesco Grocery & Clubcard app now allows you to check...

General store information

Our store locator is a useful tool which will show you the following...

Checking and updating my details in my Clubcard account

To update any of your personal details, sign in to your Tesco...

Booking a delivery or Click+Collect slot

When you select ‘book a slot’, you’ll see the availability for...

Product complaints

I’m not happy with the quality of a product I’ve purchased. What...