Once we've received your product, we’ll refund your money in the same way you initially paid for it.
This will either be by:
- Credit or debit card – Your money will go back onto the same card. Please allow 3-5 working days for the refund to show in your account.
- Clubcard vouchers – We’ll give you the equivalent value in Clubcard points for online purchases.
- Gift card or money card – Your money will go back onto a Tesco gift card or money card.
If you paid an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy 1 get 1 half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.
If you gained Clubcard points for your purchase, they will be deducted from your account when you return the product. This applies to in-store purchases only, it doesn't apply to groceries purchased online.
If you used more than one method of payment for your product, and you are returning only some of the goods in your order, our refunds are provided in the following order:
- Clubcard voucher (as Clubcard points, for in-store purchases only)
- Tesco gift card
- Credit or debit card
If you have any questions about receiving a refund, please see our Contact us page for further help and support.