In-store purchases
If you've changed your mind about your ink cartridge or electronic toothbrush purchase, you can return your unused product in-store. We'll offer you an exchange. Please bring your proof of purchase and if possible, return it to the same store you purchased it from.
Online purchases
If you've changed your mind about your ink cartridge or electronic toothbrush purchase, you can return your unused product in-store, up to 14 days after it was delivered to you. We'll offer you a refund or exchange. If you want to return your unused product after 14 days but within 30 days after your delivery, we'll offer you an exchange. Please bring your proof of purchase and if possible, return it to the same store you purchased it from.
Faulty or damaged products
Please see the FAQ section 'How to return faulty products' for more information. If your product is faulty or damaged, this does not affect your legal rights to return the product.