• Tesco.com
  • Sign in
  • Register
  • Store locator
  • Help and FAQs
  • My Account
Tesco Home

Help

  • Menu
  1. Help FAQs
  2. Return and refund FAQs
  3. How to return products without a proof of purchase
  4. Returns without a receipt

Returns without a receipt

Published 28 February, 2024Updated 27 February, 2025

If you are unable to find your receipt and you used your Clubcard with your purchase, we can search for your transaction in your Clubcard account for up to 30 days after your purchase. Then we can offer you a refund without needing your receipt.

If you've changed your mind about your product, can't find your receipt and didn't use your Clubcard with your purchase, we'll offer to exchange the product for another product of the same value, based on the current price when scanned. The product must be returned as new.

This doesn't affect your legal rights.

Did you find this useful?

Select a star to rate your experience

Help and FAQs

Search our help content

For example how do I update my address?

Need more help?

Please get in touch via our contact us page

Footer

Here to Help

  • Help & FAQs
  • Contact us

About Tesco

  • Store vacancies
  • Careers
  • Tesco PLC
  • Sustainability
  • Our little helps

Our website

  • Terms & Conditions
  • Privacy & Cookie Policy
  • Privacy Centre
  • Site map
  • Accessibility

Useful links

  • Pharmacy
  • Product recall
  • Store locator
  • Bags of Help
  • Rate this page

  • Help & FAQs
  • Contact us
  • Store vacancies
  • Careers
  • Tesco PLC
  • Sustainability
  • Our little helps
  • Terms & Conditions
  • Privacy & Cookie Policy
  • Privacy Centre
  • Site map
  • Accessibility
  • Pharmacy
  • Product recall
  • Store locator
  • Bags of Help
  • Rate this page

    © 2025 All rights reserved