Payments can fail for a few different reasons:
- If there isn't enough available credit or you are over your limit
- You could have pending payments which impact your available balance
- There's an issue with your bank, which is something you'll need to query with them
- If you've used your card for contactless payments several times, your card may be declined as a security measure. Using it with the chip and PIN should resolve the issue.
- Occasionally payments can be declined as a fraud prevention measure. You'll need to speak to your bank to confirm it's you using the card.
- Your card has been reported as lost or stolen and you haven't updated your card details with us
If a payment fails, we will contact you by text message and email to confirm how to help resolve the payment issue.
You'll be able to:
- Choose to retry your original payment card if you've added funds to the account or contacted your bank
- Use a card you already have saved in your Tesco payment wallet
- Add a new card to your Tesco payment wallet
You can also update your payment details, for any of your upcoming orders, at any time before it is due to be fulfilled by going to the My Orders area of the website and selecting the individual order you'd like to change the details for.
If you're still experiencing further issues, please contact us.