Peace of mind when you change yours
We’d like you to be happy with everything you buy from Tesco Marketplace, but if you change your mind, please contact the seller within 30 days and they will happily offer a replacement or refund. Please be aware that some products have different return limits and exceptions if you change your mind. To find the returns requirements and instructions for your product, please contact your seller or read the relevant FAQ. We ask that clothing, including underwear, be returned clearly unworn and unused except for what is reasonable to establish fit.
We also ask that any product being returned is appropriately packaged to withstand the journey back to the seller. Please note, you may not be provided with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functionality.
Not up to scratch? No problem.
If you’re not happy with the quality of a product, please contact the seller who will be happy to offer you a refund or exchange. If you find that any of our products are faulty within 12 months from purchase, we guarantee you a full refund, repair or replacement.Please note, if you have taken ownership of the goods for more than 6 months, you may be asked to prove that the goods were faulty when delivered.
The legal bits
Our refund policy is in addition to and does not affect your legal rights to return faulty products after the period covered by Our Marketplace Promise.
Visit www.tesco.com/help/Marketplace to access our full refund and returns FAQs.