How Marketplace sellers get in touch

Published 4 June, 2024Updated 4 December, 2025

When you make an order, the seller of the product will get in touch to confirm your order and give you updates about the delivery. They won't ever ask you for personal details. If you have received an email you're not sure about, you can contact the seller directly using information from our Marketplace sellers' contact details.

Did you find this useful?

Message us on WhatsApp

Our team is here to help you between 7am-11pm.
WhatsApp (opens in new window) WhatsApp
Groceries QR codeScan this QR code on your phone's camera

Call us

Speak with one of our trained professionals.

We can help with:
  • deliveries
  • refunds
  • returns
  • tracking orders
  • and more
0800 323 4040Monday-Saturday: 7am-11pmSunday: 8am-10pm

We can help with:
  • vouchers & coupons
  • clubcard prices
  • delivery saver
  • account
  • and more
0800 591 688Monday-Friday: 8am-8pmSaturday: 9am-6pm

We can help with:
  • find a store
  • checking stock
  • facilities
  • purchase issues
  • and more
0800 505 555Monday-Saturday: 8am-8pmSunday: 9am-6pm
For all other enquiries, choose online shopping.0800 numbers are free to call from landlines and mobiles.

Help and FAQs

Search our help content

For example how do I update my address?