Changed your mind?
We want you to be happy with everything you buy from Tesco Marketplace. If you change your mind, and your item is unused, undamaged, and in its original condition, you can return it within 30 days of purchase.
To start a return:
- Go to ‘My orders’ in your Tesco.com account or app.
- Find your order receipt, select ‘Return products’, and follow the steps.
- The Marketplace seller will contact you with next steps.
Please note: some products have different return limits or exceptions so check the seller’s return information.
If your item isn’t the quality you expect, fit for purpose, or as described, contact the seller for help.
Returning clothing purchased on Marketplace
Clothing and underwear must be unworn (except for trying on), in a sellable condition, and have the tags still attached.
Items you can’t return if you change your mind
- Perishable, chilled, or frozen items can’t be returned after delivery.
- Some items can’t be returned for health and hygiene reasons. Items with hygiene seals can only be returned if unopened, unused, and their seals or packaging are intact.
- Personalised items can’t be returned.
If your item is faulty
If you find that a Marketplace product is faulty within 12 months of purchasing it, we guarantee you a refund, repair, or replacement.
To request a return:
- Go to ‘My orders’ in your Tesco.com account or app.
- Find your order receipt, select ‘Return products’, and follow the steps.
- The Marketplace seller will contact you with next steps.
If it’s been more than 12 months, contact the seller directly.
Please note:
- Faulty items must be packaged securely to prevent damage on the way back to the seller.
- If you’ve had the item for more than 6 months, you may need to show it was faulty when delivered.
Refunding delivery charges
- In most cases, standard delivery charges are refunded if you return the item within 14 days of purchase.
- If you paid for express delivery, you’ll only be refunded the standard delivery charge.
Getting your refund
Once your return reaches the seller, your refund will be processed within 3–5 working days to your original payment card.
You might not get a full refund if the item has been used or handled beyond what’s needed to check its look, feel and function.
For a smooth return, please ensure you:
- Return items within the correct timeframe
- Package items securely
- Include all parts, labels, and packaging
- Check the relevant FAQs for support
Having trouble with your refund?
If your return is not accepted and the seller can’t refund you, they’ll let you know why.
If you need more help:
- Contact the seller first
- If you still need support, contact us and we’ll do our best to help
- If you’re unable to resolve the issue, you can take your complaint to Alternative Dispute Resolution (ADR), such as Consumer Arbitration, an approved ADR provider.