• Tesco.com
  • Sign in
  • Register
  • Store locator
  • Help and FAQs
  • My Account
Tesco Home

Help

  • Menu
  1. Help FAQs
  2. Online Grocery FAQs
  3. eCDNs – electronic customer delivery notes
  4. I haven't received my eCDN

I haven't received my eCDN

Published 28 February, 2024Updated 28 February, 2024

Email receipts are sent after payment has been taken for your order. If your order is in the evening, we would expect the receipt to arrive in your inbox close to your slot starting. Sometimes email providers can send our emails to junk/spam folders, so be sure to check all folders in your inbox.

We also offer digital receipts in the Tesco Grocery & Clubcard app if you already receive email receipts.

If you haven't received your email receipt after 24 hours, and it’s not in the app, please visit our “Contact us” page for further assistance.

Did you find this useful?

Select a star to rate your experience

Help and FAQs

Search our help content

For example how do I update my address?

Need more help?

Please get in touch via our contact us page

Footer

Here to Help

  • Help & FAQs
  • Contact us

About Tesco

  • Store vacancies
  • Careers
  • Tesco PLC
  • Sustainability
  • Our little helps

Our website

  • Terms & Conditions
  • Privacy & Cookie Policy
  • Privacy Centre
  • Site map
  • Accessibility

Useful links

  • Pharmacy
  • Product recall
  • Store locator
  • Bags of Help
  • Rate this page

  • Help & FAQs
  • Contact us
  • Store vacancies
  • Careers
  • Tesco PLC
  • Sustainability
  • Our little helps
  • Terms & Conditions
  • Privacy & Cookie Policy
  • Privacy Centre
  • Site map
  • Accessibility
  • Pharmacy
  • Product recall
  • Store locator
  • Bags of Help
  • Rate this page

    © 2025 All rights reserved