Sometimes, one or more of your items may not be in stock when we pick your order. If you’ve chosen to allow substitutions, we will offer a suitable alternative, if this is available. Your driver or our Click+Collect colleague will make it clear if you’re being offered a substitute, but if you don’t want the item, just give it back to the driver or colleague and you will be refunded.
We ‘price match’ our substitutions, so if we’ve offered you a more expensive product than the one you ordered, we’ll only charge you the price of the original item.
If you have purchased an item that’s part of a multi-buy offer or meal deal and we send a substitute that is more expensive, the price of the deal may increase. If you don’t want to pay the extra cost, you can choose to refuse all the items picked for the deal and get a refund instead.