Help with mobile phones

Published 28 February, 2024Updated 28 February, 2024

If you're having difficulty setting up a mobile phone you've bought from us, we’ll be more than happy to sort this out for you. Please ring our dedicated mobile phone helpline on 0345 300 6660, Monday–Saturday, 9am–8pm, and Sunday, 11am–5pm.

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Our team is here to help you between 7am-11pm.
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Speak with one of our trained professionals.

We can help with:
  • deliveries
  • refunds
  • returns
  • tracking orders
  • and more
0800 323 4040Monday-Saturday: 7am-11pmSunday: 8am-10pm

We can help with:
  • vouchers & coupons
  • clubcard prices
  • delivery saver
  • account
  • and more
0800 591 688Monday-Friday: 8am-8pmSaturday: 9am-6pm

We can help with:
  • find a store
  • checking stock
  • facilities
  • purchase issues
  • and more
0800 505 555Monday-Saturday: 8am-8pmSunday: 9am-6pm
For all other enquiries, choose online shopping.0800 numbers are free to call from landlines and mobiles.

Help and FAQs

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For example how do I update my address?