You can return to a large store within 14 days with your receipt and Clubcard to get the missed Clubcard points added and missed Clubcard Prices refunded. If you’re part of the Your Clubcard Prices trial, you’ll still be able to see Your Clubcard Prices offers on the email sent each week.
What you should do if you were unable to get Clubcard Prices in-store because of the app update
Published 25 March, 2025Updated 11 August, 2026
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