Within 48 hours of your transaction, your points will appear as pending and you will receive an email confirmation. 

Pending means we have received an initial notification of your purchase, and your points are awaiting validation by the retailer. You will get an email within 48 hours of your purchase to confirm you have pending points. 

You can also view pending points in your Clubcard account. On the app go to ‘Clubcard’, scroll down to ‘View Activity’, ‘Points Activity, and toggle onto ‘Pending Points’.

Claims for missing points should be submitted within 3 months of purchase by contacting us. 

Please have any proof of purchase (order confirmation/receipt) available to share. Pending points cannot yet be spent and may be removed if:

• the order is cancelled

• items are returned

• the retailer declines the transaction.

If pending points are removed, you’ll receive a cancellation email and your pending points will no longer be visible in your Clubcard account.

Once approved, pending points will move into your available Clubcard balance. Points are usually awarded within 45-90 days after the transaction. 

For travel, contracts or subscriptions your points will typically be approved within 120 days of completing your stay or starting your contract, or subscription. Sometimes it may take a little longer depending on the retailer's own terms and conditions.