Tesco COVID-19 updates

Changes to online home delivery and Click+Collect

Find out about how we’re helping the most vulnerable get home delivery slots and making sure everyone can get the essentials they need, while keeping you and our delivery drivers safe.

See the latest updates about shopping in-store.

Freeing up slots

We know that it’s difficult right now to get a delivery slot for online shopping. We’re at full capacity for the next few weeks, so if you’re able to shop in-store safely instead of booking a delivery, it would be a great help. This will allow us to start freeing up more slots for the more vulnerable.

We’re looking at every opportunity to increase the number of slots available. As we increase our capacity, we’ll also set aside more of these slots for our most vulnerable customers.

Find out more about priority slots for vulnerable existing Tesco online customers.

Helping the most vulnerable get food deliveries.

For those who are self-isolating

Our deliveries are continuing, and we’ll deliver to customers in self-isolation. You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely.

We’ll deliver your shopping in plastic bags to limit the time our driver has to spend on your doorstep, and we won’t charge you for any bags used.

Our drivers have also been told how to check a customer’s age during these circumstances. For example, they may ask you to verify your age by showing them proof of identification, where possible, either from a distance or through a window/glass.

Drivers may have to remove any age-restricted products from your order and return them to store for a refund if they can’t verify your age.

Supporting our customers.

Food for all

To make sure more people have access to everyday essentials, we’ve introduced a limit of 95 items per online order. As our stock levels are returning to normal, we’ve removed the purchasing limits on all products in our stores, except for face coverings, which has a limit of 3 units. There’ll also still be a limit of 3 units on online orders of face coverings, antibacterial handwash, antibacterial wipes, flour, and eggs.

We continue to encourage customers to buy only what they need, to help make sure there’s enough for everyone.

Helping everyone get access to the essentials.

Find out more

Changes to in-store shopping

Find out about how we’re keeping our customers and colleagues safe, as well as giving vulnerable customers and NHS workers time to get their essentials.

Shopping safely in-store

To make sure we’re doing everything possible to reduce the risk of infection for our customers and colleagues, we’ll be introducing new social distancing measures in our stores soon.

  • From 24 July, you’ll need to wear a face covering in-store.
  • Where necessary, we’ll limit the flow of people coming into our stores to make sure they don’t get too busy.
  • Hand sanitisers are being placed around our stores for customers and colleagues to use, as well as extra cleaning products to wipe down your trolley or basket.
  • In some stores, we’ll introduce directional floor markings and new signs to create a safe flow of movement around the store.
  • New floor markings will help you to keep a safe distance from others while waiting to pay.
  • We're installing protective screens at our checkouts.
  • Where possible, we’ll create separate entrances and exits to our stores, so that it’s easier to keep a safe distance from other shoppers.
  • Please try to shop on your own to help reduce the number of people in-store at any one time. We understand that this is not always possible, so if you need to bring children with you or shop with a carer, you are welcome to do so.
  • If possible, use card or contactless payments.
  • Please avoid shopping during our dedicated times for vulnerable and elderly people. And please be kind to our colleagues, as they’re working hard to serve you; we’re all in this together.

Helping to keep everyone safe.

Watch our video to find out more about the changes we’re making.

Priority hours

As the NHS continue to work hard each day, we’d like to extend the thank you for all they are doing.

We’re giving NHS, emergency service, and care workers priority access to our stores to help them shop when they have the time. If there’s a queue, please come to the front with your valid ID to enter.

Priority access for the NHS.

We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Sunday (for browsing only) and Wednesday.

time to help the most vulnerable.

Health Charity Partners

Our unique partnership with Cancer Research UK, British Heart Foundation, and Diabetes UK gives us the opportunity to make a real difference to the health of the nation, which has never been more important. During this extraordinary time, many of our colleagues and customers with high-risk health conditions need access to expert information and support. If you, your friends or family need help and advice about the impact of coronavirus when living with cancer, diabetes or a heart condition, you can find out more in the links below.

Support and advice.

We've been a long-term partner of the British Red Cross, providing ongoing practical support when local communities need it the most.

Most recently, we’ve helped fund a free and confidential coronavirus support line, set up by the British Red Cross. Call 0808 196 3651 to chat to a friendly British Red Cross volunteer. The lines are open daily from 10am to 6pm.

They can give you practical advice, emotional support and put you in touch with help in your local area. Find out more at redcross.org.uk

Ready to listen.

Find out more

Last updated: 27/07/20