Marketplace.
The 8 Laws Of Customer-focused Leadership
£17.96
£17.96/each
Sold and sent by Speedyhen
Delivered by post or courier
FREE standard delivery on this product
Find out more about Marketplace
The 8 Laws Of Customer-focused Leadership
£17.96
£17.96/each
Description
A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that employees are customers too.E.valuate success and measure what can be measured.R.eaffirm the priority - keep CX front and center.Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
Sold by Speedyhen (Speedy Hen LTD)
| Author | Blake Morgan |
|---|---|
| Format | Hardback |
| ISBN-13 | 9781400245956 |
| Item Height | 2.3 |
| Item Length | 23.5 |
| Item Width | 15.8 |
| Publisher | Harpercollins World |
Delivery
Here are your delivery options from this Marketplace partner:
Standard delivery - arrives in 2-3 working days
- FREE on this product sent by this partner
Standard returns
Not happy with a Marketplace item? You can request a return and refund online up to 30 days after the delivery date. You'll need to return the item to the Marketplace partner.Our returns policy
About Marketplace
We're giving you more choice than ever before. Shop more products from more brands across homewares, beauty, electricals and much more.
And all delivered from our partners right to your door.
No reviews yet
Help other customers like you
Reviews are submitted by our customers directly through our website. We also share reviews from other retailers' websites to help you make an informed decision.
Write a review