Marketplace.
Effective Complaint Management
£66.85
£66.85/each
Sold and sent by Speedyhen
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Delivery
- FREE standard courier delivery by Thu 10 Jul
Returns
Returns available within 30 days. A fee may apply.
Effective Complaint Management
£66.85
£66.85/each
Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ''backstage'' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Sold by Speedyhen (Speedy Hen LTD)
| Author | Bernd Stauss |
|---|---|
| ISBN-13 | 9783319987040 |
| Item Height | 3.1 |
| Item Length | 16.6 |
| Item Width | 24.2 |
| Publisher | Springer (pod) |
Delivery
- FREE standard courier delivery by Thu 10 Jul
Returns
Not happy with a Marketplace item? You can request a return and refund online up to 30 days after the delivery date. You'll need to return the item to the Marketplace seller.Our returns policy
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