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Customer Copernicus
£31.40
£31.40/each
Sold and sent by Speedyhen
Delivered by post or courier
Delivery
- FREE standard courier delivery by Thu 7 Aug
Returns
Returns available within 30 days.
Customer Copernicus
£31.40
£31.40/each
Description
Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
Sold by Speedyhen (Speedy Hen LTD)
| Author | Dawson, Charlie |
|---|---|
| Format | Paperback |
| ISBN-13 | 9780367564636 |
| Item Height | 1.8 |
| Item Length | 15.6 |
| Item Width | 23.3 |
| Publisher | Taylor & Francis |
Delivery
- FREE standard courier delivery by Thu 7 Aug
Returns
Not happy with a Marketplace item? You can request a return and refund online up to 30 days after the delivery date. You'll need to return the item to the Marketplace seller.Our returns policy
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