Are there any non-returnable products?

Some items are excluded from the 30 day returns policy.

These items can't be returned unless they are faulty.

These include: 
Items that are past their use by date
Items which can't be resold for health or hygiene reasons (such as toothbrushes and underwear)
Mobile phone contracts beyond 14 days
Personalised items
Unsealed software, DVDs and CDs. 
The following ranges differ slightly from our standard returns policy: 
Paints, oils, items with petrol engines (e.g. lawn mowers), diamond jewellery & bathroom suites.

For further details please refer to "What do I do if I want to return paints, oils, items with petrol engines (for example, lawn mowers)" or "How do I return diamond jewellery?" 

For further details please contact Customer Services.

back to top

Can't find the answer to your question?

Contact us.

Related search results

No Similar solutions are available for display.

Contact us


Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate