Big Living

About us

Big Living, one the widest ranges of furniture, lighting, electricals, fixtures and fittings available anywhere online, at unbelievable prices. With one of the largest ranges of home furnishings, lighting and décor, in an extensive array of unique and elegant styles, you're sure to find exactly what you're looking for, all in one place. The Big Living online store is managed by marketing and retail experts who have been operating in the field for years, and work tirelessly together to make your online shopping experience easier, safer and generally better. Our goal is to provide a wide range of the best home products in one place, making online shopping much easier. Providing our customers with the best products, the best prices and the best customer service is something of an obsession with the Big Living team. This is because we know that every room is important in its own way. These are the places where you indulge in a relaxing cuppa after a hard day, where the most important work of the day gets done, where you indulge you greatest passions, or just spend time with the people who are closest to you. We aim to ensure that our customers can find everything they need to transform their house into a home. Our shop offers thousands of well-known branded including CIMC, Diyas, Mantra, PD Global, Kinghtsbridge and Saxby products at affordable prices and in various styles. The range of products includes everything from lighting to furniture and even giftware. Our easy to use search options let you find the exact product and style you need to suit your tastes and that fits perfectly into any space. Whatever you need, whether it's colourful cushions and floor lamps to renew and enhance your living room, glass tables and furniture for a superior dining experience, a modern or classic chest of drawers for your bedroom, or a desk to make your work space more homely. No matter what space you're looking to fill, we at Big Living will be here to support at every step of the way, so browse our categories, find the perfect piece for your room today and we will take care of the rest, insuring everything is delivered to your door with the click of a button.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery(Small Items) £3.00 or £3.00 Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £4.99 or £4.99 Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: DpD, Pallet Ways and Royal Mail.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Big Living wants you to be as happy as possible with you shopping experience, but we all know that sometimes things don't always go as planned. As a result, we have a customer friendly returns policy to help you answer any questions you may have.

Any damage or faults that you find must be reported to the Big Living team within 24 hours, and we will arrange to replace the item.

If you find that you no longer want or need a particular product, this product must be returned within 14 days of delivery for a full refund excluding any delivery costs incurred by Big Living.If the products are unwanted or unsuitable, they must be returned at the customer's expense.Refunds and exchanges will be subject to the condition all products are returned to us. That is, unused, labels and tags intact, and in its original packaging. A full refund may not be given if the item is not able to be resold as new. The customer is responsible for the return of the item or items.Subject to all goods being returned to Big Living in the condition they were dispatched, a refund will be issued, or an exchange of goods can be arraigned.

Please ensure that when dispatching goods to Big Living, the original packaging is used and is well secured and insure that the reason for the return is included, along with the customer's name and address.

Then send it to:
Big Living Ltd
SK Building
Digbeth
Birmingham
B12 0RP

Product support

If you're pondering whether or not you should return of your product because you're having trouble setting it up or assembling your new item, please feel free to get in touch, and we will be more than happy to give you the helping hand you need.

Product faults

If you find that upon arrival, your item is damaged or faulty, please feel free to get in touch with us and our team would be more than happy to help.

Terms & conditions

The 14-day money back guarantee does not affect your statutory rights, specifically it does not affect the rights you have to request the return of goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you, as our customer, have the right to cancel your order for any item bought on this website in exchange for a full refund. This doesn't apply to:

  • Goods made to the customer's specification or are clearly personalized.
  • Goods which are liable to deteriorate or expire rapidly.
  • Goods that becomes mixed inseparably (according to their nature) with other items after delivery.

Please insure that you take reasonable care of the goods, we have the right to deduct an amount from the refund we issue to reflect any deprecation in the value of the goods in question, assuming the deprecation is as a result of unnecessary handling of the goods by you.

Please make it clear when you do cancel an order that you are cancelling the order under terms of the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@bigliving.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0121 667 8312

Mobile0121 667 8312

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
SK Building
Birchall Street
Digbeth
B12 0RP

Company number: 8574145, VAT number: 227036527.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We're available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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