Frequently asked questions

Why can't I sign up for Delivery Saver at the moment?

Due to the current exceptional demand for online slots caused by COVID-19, we're temporarily pausing new sign-ups to manage the availability of slots, including making sure there are enough available for our most vulnerable customers.

I'm already a Delivery Saver customer. What does this mean for me?

As an existing Delivery Saver customer, your plan will continue as normal. If it's due to renew soon, this will happen automatically as usual, unless you choose to cancel.

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. You can do that once a day, every day, as long as your plan is valid.

Are there any basket or ordering rules?

If you’re using home delivery, your order will need to total £40 or more at final checkout. Doing a smaller shop? The minimum spend for Click+Collect is only £25.

If your order doesn’t meet the minimum spend, you’ll be charged a minimum basket charge of £4.

Don’t worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won’t have to pay the minimum basket charge.

What do I need to know for Christmas 2020?

Slots will open for Delivery Saver customers at 7am on 13 November. To qualify for access to priority slots, you must be signed up to a paid plan before 13 November.

To help us make sure we have enough slots for everyone, Delivery Saver customers can only book 1 slot in the week starting 21 December. And there is still a 95 items per order limit.

If you can, please consider starting your Christmas shopping earlier so that you can get everything you need.

Same-day Click+Collect unavailable from 17 December–3 January.

Can I cancel my Delivery Saver plan?

You can cancel within 14 days of starting or renewing a paid plan. If you haven’t placed an order in this time, we’ll provide you with a refund. You can also cancel at any time if there is a material change to the terms and conditions of your plan.

You also have the option to turn off automatic renewal of your plan. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please see the 'Contact us' FAQ section for details.

Remember, if you don’t save on Delivery Saver at the end of the plan, we’ll give you an e-coupon with the difference.

What is the Delivery Saver guarantee?

This guarantee relates to your grocery deliveries. When your plan comes to an end, we’ll work out exactly what you’ve saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan with the delivery charges you would have paid without it. If it turns out you’d have spent less by not being on a plan, we’ll give you a grocery eCoupon for the difference, which we’ll email to you within 21 days of the end of your Delivery Saver plan.