Frequently asked questions

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery and Wine by the Case orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. This will not incur a delivery charge, as long as you reach the minimum spend level for the Tesco website you are ordering from. You can do that once a day, every day, as long as your plan is valid. The more you shop, the more you save on delivery charges.

Are there any basket or ordering rules?

For groceries, at final checkout, your order will need to total £40 or more. Wine by the Case only requires you to place an order for a case of wine (6 bottles). If your order does not meet the minimum spend levels you will be charged a minimum basket charge in addition to a delivery charge.

How does my free trial work?

The trial allows you to try Delivery Saver for a month, for free. After which you will automatically move on to a paid plan of your choice. You will be asked to select this plan when you sign up for the free trial however if you change your mind you can switch or cancel your plan any time during your free trial.

Can I cancel my Delivery Saver plan?

Once you've signed up for Delivery Saver, you won't be able to cancel or opt out until your plan is up for renewal. If you change your mind after renewal, you can still cancel for up to 14 days afterwards, and we will send you a refund. Just call our customer services team on 0800 323 4040 or send us a completed cancellation form.

What is the Delivery Saver guarantee?

This guarantee relates to your grocery deliveries. When your plan comes to an end, we'll work out exactly what you've saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan with the delivery charges you would have paid without it. If it turns out you'd have spent less by not being on a plan, we'll give you a grocery eCoupon for the difference, which we'll email to you within 21 days of the end of your Delivery Saver plan.