Frequently asked questions

What is Delivery Saver?

Delivery Saver is our subscription-based delivery service, designed to help you reduce the cost of home deliveries for your grocery orders. Once you sign up, any orders you place via Tesco online will be delivered to your home or chosen delivery address, or through our Click+Collect service from your local store. You can do that once a day, every day, as long as your plan is valid.

Are there any basket or ordering rules?

At final checkout your order will need to total £40* or more. Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend, you will be charged a minimum basket charge of £4.

*If you Click+Collect from 14 January 2019 to 10 February 2019, you will only need to spend £25 to avoid the minimum basket charge. This applies to orders collected between these dates and in selected stores only.

Exclusions apply to the following Click+Collect locations: Basildon Mayflower Retail Park Extra, Southend Extra, Basildon Langdon Hills Superstore, Bognor Regis Superstore, Littlehampton Superstore, Bracknell Superstore, Bursledon Towers, Broadford, Portree A / B / C, Ullapool Superstore, Kyleakin Community Hall, Uig Village Hall, Torridon Community Centre, Dundonnell Hotel, Newbury Extra, Didcot Superstore, Poole Fleets Corner Extra, Poole Branksome Superstore, Purley Extra, Sutton Cheam Extra, Bradford Extra, Brighouse Bradford Road Superstore, Datchet Express, Windsor Superstore, Bradley Stoke Extra, Bristol Golden Hill Superstore, Pembury Superstore, Gillingham Extra, Rickmansworth Superstore, Ruislip Park Way Express.

How does my free trial work?

The trial allows you to try Delivery Saver for a month, including free same-day deliveries and free Click+Collect. After which you will automatically move on to a paid plan of your choice. You will be asked to select this plan when you sign up for the free trial. However, if you change your mind you can switch or cancel your plan any time during your free trial.

Can I cancel my Delivery Saver plan?

You can cancel any time during your free trial or within 14 days of starting or renewing a paid plan. If you haven't placed an order in this time, we'll provide you with a refund. You can also cancel at any time if there is a material change to the terms and conditions of your plan.

You also have the option to turn off automatic renewal of your plan. Visit your My Plan page, scroll down to the 'Your renewal' section, select 'Cancel renewal' and follow the steps. You may also contact our customer services team. Please see the 'Contact us' FAQ section for details.

Remember, if you don't save on Delivery Saver at the end of the plan, we'll give you an e-coupon with the difference.

What is the Delivery Saver guarantee?

This guarantee relates to your grocery deliveries. When your plan comes to an end, we'll work out exactly what you've saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan with the delivery charges you would have paid without it. If it turns out you'd have spent less by not being on a plan, we'll give you a grocery eCoupon for the difference, which we'll email to you within 21 days of the end of your Delivery Saver plan.