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Help - Payment & Checkout

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  • bulletHow do I checkout?

    When you are ready to checkout, select checkout in your shopping basket;Choose your delivery option.

    Review your order and enter any delivery instructions you may have and proceed to checkout.

    Finally, enter your payment details and select order confirmation.

  • bulletWhat credit card/debit cards do you accept for payment?

    We accept the following method of payments:

    Visa, Mastercard, American Express, Maestro, Solo, Delta, Giftcards, Clubcard Plus and Tesco Bank Savings cards.

    We don't accept Electron cards, cash, cheques or paper vouchers/coupons.

  • bulletWhen is my credit/debit card charged?

    Your card will be charged at checkout.
  • bulletHow is my order confirmed?

    Once you have checked out, you will receive a confirmation of your order via e-mail.

    The status of your order can be checked on the Your Orders page.

  • bulletOur privacy and security policy

    You can be totally confident when you are shopping with Tesco.com.

    Our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.

    We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example 5 versions or higher of Internet Explorer and versions 5 or higher of Netscape Navigator. This means you cannot inadvertently place an order through an unsecured connection.

    A copy of our privacy policy can be found here

  • bulletHow do I receive a VAT receipt?

    We are pleased to be able to provide you with a VAT receipt. Once your order has been delivered, login to your account and click on 'My Account' then click in 'Your Tesco Direct and Wine by the case orders'. Find the order for which you would like a VAT receipt and click on 'Request a VAT receipt'. Check that your details are correct and click on 'send request'. Your VAT receipt should be e-mailed to you within 14 days.
  • bulletFurther questions about payment and checkout

    Click here to contact us for more information.
  • Online Mastercard and Visa Securecode

  • bulletWhat are they?

    Verified by Visa and MasterCard Securecode are online security services for Visa and MasterCard cardholders.
  • bulletWhat extra security do they provide?

    These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can shop online with added security and peace of mind.
  • bulletDo I have to use this password when shopping in store as well?

    No, the password is only used for online shopping transactions.
  • bulletHow do I register?

    During checkout, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.
  • bulletDo I have to register each time I shop at Tesco.com?

    No, this is a one-off registration process and all future purchases at Tesco.com and other participating online stores will be completed with added security.
  • bulletWhat if I don't want to join?

    Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, Verified by Visa and MasterCard Securecode will soon become compulsory for all cardholders. If you have any questions about the schemes or the opt in process please contact your card issuer directly. If you do not want to register for verify by visa you can order over the phone by calling 0800 323 4080, lines are open Monday to Friday 8am to 11pm, Saturday 8am to 8pm and Sunday 10am to 6pm.

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