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Help - Clubcard, Vouchers & eCoupons

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  • bulletHow do I use my Clubcard?

    Please click on the following link to find out all about our Clubcard loyalty scheme http://www.tesco.com/clubcard/deals/
  • bulletDo I need a Clubcard?

    You will need a Tesco Clubcard to shop at Tesco.com, but don't worry if you don't have one, a Clubcard number will automatically be given to you when you register.

    This virtual Clubcard number will enable you to shop online and earn you Clubcard points on all your purchases. For every £1 you spend online, you will earn one Clubcard point.

    Alternatively, you can pick up a card in your local store, and then register online at http://www.tesco.com/clubcard/clubcard_n/howtojoin.asp

  • bulletWill I earn Clubcard Points?

    When you shop with us on-line you will earn points on all your purchasesClubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers. just like you do in-store! For every £1 you spend you will earn 1 point, and there are always lots of promotions to help you top up your total!

    You can use Clubcard Vouchers to get money off grocery shopping, at petrol filling services, online with Tesco.com, to make great savings on selected services offered by Tesco Bank and to get 4 x the value with Clubcard Deals.

    Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers. Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers.

  • bulletHow do I use my Clubcard Vouchers online?

    Clubcard Vouchers now have a 12 digit online code, so you can use them on your shopping at Tesco.com at the following stores:

    Groceries

    Books

    DVDs

    CDs

    Games

    Wine

    Just complete your shopping as normal and enter your 12-digit code at the checkout when asked to enter your eCoupon code.

  • bulletHow do I order my Clubcard Deals through the post?

    1. Please print out the Order Form (http://www.tesco.com/clubcard/deals/p/inc/orderform.pdf) and complete sections 1 - 5 (You will need to download Adobe Reader to view this file). Alternatively, use the Order Form in the Clubcard Deals brochure.

    2. Attach your Clubcard Vouchers to your completed Order Form and send it to us to:

      Tesco Freetime Limited, PO Box 654, Crawley, RH10 1RG

      Please remember to affix a stamp to your envelope before posting.

    3. We'll then send you your Deal Tokens with details of how to use them, or assign your AirMiles to your account.

      Any change will be credited back to your Clubcard account.

      Only Clubcard Vouchers printed with your name can be accepted.

      Only Clubcard Vouchers can be used; eVouchers cannot be used for Deals.

      Unless otherwise stated, Deals Tokens will be issued in denominations of £5, £10, £40 and £60 depending on the Deal you have chosen. We will aim to post your Deals Tokens within 3 days of receipt of your order.

  • bulletMy eCoupon/Clubcard Voucher does not work

    If you enter an eCoupon or Clubcard Voucher and it isn't accepted, you will receive an error message.

    Try the following options to resolve your issue:

    Re-enter your Clubcard Voucher / eCoupon code, making sure you've not made a typing error.

    Check that the dates of the Clubcard Voucher / eCoupon are still valid.

    Check whether your eCoupon depends on you buying a certain product or spending a minimum amount of money - have you met these criteria?

    Have you used the eCoupon the maximum number of times?

    Check whether the eCoupon was sent directly to you as eCoupons that are not advertised on the website are sometimes restricted and can only be used by the person they are sent to.

    Have you entered more than one eCoupon? Some eCoupons cannot be used in the same online order as certain other eCoupons; this will be clearly indicated.

    Is the eCoupon you've entered for a different warehouse? eCoupons are always specific to and may only be used in a particular warehouse.

  • bulletHow do I update my Clubcard details?

    To update your Clubcard details:

    Go to the Clubcard page at http://www.tesco.com/clubcard(Opens in a new window)

    Click on the Your Clubcard Account link on the left hand navigation bar

    Follow the instructions on screen to update your details

  • bulletWhere is my Clubcard statement?

    If you haven't yet received your quarterly Clubcard statement, please call our helpline number 0800 591688.
  • bulletHow do I check my Clubcard points?

    You can check the balance of your points by visiting http://www.tesco.com/clubcard and clicking on the link on the left hand side entitled My Clubcard Account. You will see a page outlining your Clubcard points total.
  • bulletFurther Clubcard questions

    If you have any other questions relating to the use of your Clubcard or Clubcard points, please click on the link below, call our dedicated Clubcard number on 0800 591688Free from BT landlines. Other providers vary. Calls may be recorded. or use the Contact Us form.

    http://www.tesco.com/clubcard/clubcard/contact/

    asterisk Free from BT landlines. Other providers vary. Calls may be recorded.

© Tesco.com 2012

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