Please click on the following link to find out all about our Clubcard loyalty scheme http://www.tesco.com/clubcard/clubcard/

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You will need a Tesco Clubcard to shop at Tesco.com, but don't worry if you don't have one, a Clubcard number will automatically be given to you when you register.

This virtual Clubcard number will enable you to shop online and earn you Clubcard points on all your purchases. For every £1 you spend online, you will earn 1 Clubcard point.

Alternatively, you can pick up a card in your local store, and then register online at http://www.tesco.com/clubcard/clubcard/register.asp

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When you shop with us on-line you will earn points on all your purchases*, just like you do in-store! For every £1 you spend you will earn 1 point, and there are always lots of promotions to help you top up your total!

You can use Clubcard Vouchers to get money off grocery shopping, at petrol filling stations, online with Tesco.com, to make great savings on services offered by Tesco Bank and to get up to 4 x the value with Clubcard Rewards.

* Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers.

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Clubcard vouchers now have a 12 digit online code, so you can use them on your shopping at Tesco.com at the following stores:

• Groceries
• Books
• DVDs
• CDs
• Games
• Wine

Just complete your shopping as normal and enter your 12-digit code at the checkout when asked to enter your eCoupon code.

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Don't worry, you can add your Clubcard vouchers and eCoupons after you've placed your order. For details on how to do this go to 'How do I add / amend my order?'.

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If you enter an eCoupon or Clubcard voucher and it isn't accepted, you will receive an error message.

Try the following options to resolve your issue:

• Re-enter your Clubcard voucher / eCoupon code, making sure you've not made a typing error.
• Check that the dates of the Clubcard voucher / eCoupon are still valid.
• Check whether your eCoupon depends on you buying a certain product or spending a minimum amount of money - have you met these criteria?
• Have you used the eCoupon the maximum number of times?
• Check whether the eCoupon was sent directly to you as eCoupons that are not advertised on the website are sometimes restricted and can only be used by the person they are sent to.
• Have you entered more than one eCoupon? Some eCoupons cannot be used in the same online order as certain other eCoupons; this will be clearly indicated.
• Is the eCoupon you've entered for a different warehouse? eCoupons are always specific to and may only be used in a particular warehouse.

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To update your Clubcard details:

Go to the Clubcard page at http://www.tesco.com/clubcard Click on the 'Your Clubcard Account' link on the left hand navigation bar Follow the instructions on screen to update your details

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If you haven't yet received your quarterly Clubcard statement, please call our helpline number 0800 591688.

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You can check the balance of your points by visiting http://www.tesco.com/clubcard and clicking on the link on the left hand side entitled 'My Clubcard Account'. You will see a page outlining your Clubcard points total.

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Tesco.com are committed to reducing the number of plastic bags that we use to deliver our customers' shopping. Therefore, we want to reward our customers for helping us do this by offering them 'green' Clubcard points when they opt to have their delivery without carrier bags.

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No. While they will be separated out on your Clubcard statement for you to see, they are worth exactly the same as normal Clubcard points and can be used in the same way.

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It depends on how many items are in your order. In store, you receive 1 Green Clubcard point for every bag that you avoid using. We have applied the same principle in Tesco.com. Therefore, you will receive 1 Green Clubcard Point for every 10 items in your order.

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You will be informed of how many points you have qualified for when you view your full basket

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If you have any other questions relating to the use of your Clubcard or Clubcard points, please click on the link below, call our dedicated Clubcard number on 0800 591688* or use the Contact Us form.

http://www.tesco.com/clubcard

*Free from BT landlines. Other providers vary. Calls may be recorded.

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