- How do I use my Clubcard?
- Do I need a Clubcard?
- Will I Earn Clubcard Points?
- How do I use my Clubcard vouchers online?
- I forgot to use my Clubcard voucher
- My eCoupon/Clubcard voucher does not work
- How do I update my clubcard details?
- Where is my clubcard statement?
- How do I check my Clubcard points?
- What are 'Green' Clubcard Points?
- Are Green Clubcard Points different to normal Clubcard points?
- How many Green Clubcard Points do I get per order with delivery without bags?
- How will I know how many Green Clubcard points I have qualified for?
- Further Clubcard Questions
How do I use my Clubcard?
Please click on the following link to find out all about our Clubcard loyalty scheme http://www.tesco.com/clubcard/clubcard/
Do I need a Clubcard?
You will need a Tesco Clubcard to shop at Tesco.com, but don't worry if you don't have one, a Clubcard number will automatically be given to you when you register.
This virtual Clubcard number will enable you to shop online and earn you Clubcard points on all your purchases. For every £1 you spend online, you will earn 1 Clubcard point.
Alternatively, you can pick up a card in your local store, and then register online at http://www.tesco.com/clubcard/clubcard/register.asp
Will I Earn Clubcard Points?
When you shop with us on-line you will earn points on all your purchases*, just like you do in-store! For every £1 you spend you will earn 1 point, and there are always lots of promotions to help you top up your total!
You can use Clubcard Vouchers to get money off grocery shopping, at petrol filling stations, online with Tesco.com, to make great savings on services offered by Tesco Bank and to get up to 4 x the value with Clubcard Rewards.
* Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers.
How do I use my Clubcard vouchers online?
Clubcard vouchers now have a 12 digit online code, so you can use them on your shopping at Tesco.com at the following stores:
Just complete your shopping as normal and enter your 12-digit code at the checkout when asked to enter your eCoupon code.
I forgot to use my Clubcard voucher
Don't worry, you can add your Clubcard vouchers and eCoupons after you've placed your order. For details on how to do this go to 'How do I add / amend my order?'.
My eCoupon/Clubcard voucher does not work
If you enter an eCoupon or Clubcard voucher and it isn't accepted, you will receive an error message.
Try the following options to resolve your issue:
How do I update my Clubcard details?
To update your Clubcard details:
Go to the Clubcard page at http://www.tesco.com/clubcard Click on the 'Your Clubcard Account' link on the left hand navigation bar Follow the instructions on screen to update your details
Where is my Clubcard statement?
If you haven't yet received your quarterly Clubcard statement, please call our helpline number 0800 591688.
How do I check my Clubcard points?
You can check the balance of your points by visiting http://www.tesco.com/clubcard and clicking on the link on the left hand side entitled 'My Clubcard Account'. You will see a page outlining your Clubcard points total.
What are 'Green' Clubcard Points?
Tesco.com are committed to reducing the number of plastic bags that we use to deliver our customers' shopping. Therefore, we want to reward our customers for helping us do this by offering them 'green' Clubcard points when they opt to have their delivery without carrier bags.
Are Green Clubcard Points different to normal Clubcard points?
No. While they will be separated out on your Clubcard statement for you to see, they are worth exactly the same as normal Clubcard points and can be used in the same way.
How many Green Clubcard Points do I get per order with delivery without bags?
It depends on how many items are in your order. In store, you receive 1 Green Clubcard point for every bag that you avoid using. We have applied the same principle in Tesco.com. Therefore, you will receive 1 Green Clubcard Point for every 10 items in your order.
How will I know how many Green Clubcard points I have qualified for?
You will be informed of how many points you have qualified for when you view your full basket
Further Clubcard Questions
If you have any other questions relating to the use of your Clubcard or Clubcard points, please click on the link below, call our dedicated Clubcard number on 0800 591688* or use the Contact Us form.
*Free from BT landlines. Other providers vary. Calls may be recorded.