ITIL Service Operation

By: The Cabinet Office

Catalogue Number: F44-6XW7

ITIL Service Operation

  • Format: Paperback
  • Publisher: The Stationery Office Books (Agencies)
  • ISBN: 9780113313075
More product information
Back to top

Sorry, there are currently no sellers for this product.


We've carefully chosen all our Tesco Partners, to give you even more choice when you shop with us online.

  • Browse a wider range of specialist products, all in one place
  • Collect Clubcard points on every order
  • Stay protected with the Tesco Partner Guarantee – we’re here to support you when buying from an approved Tesco Partner.
Need help deciding? Take a look at our buying guide


The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. p By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. p Key features: p The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. p Terminology has been clarified and made consistent across the publications and the ITIL glossary.

1 1